Sr Customer Solutions Representative

• Processes incoming requests for variety of policy changes and/or handling routine policy reviews in applicable system(s).

• Processes incoming requests for variety of policy changes and/or handling routine policy reviews in applicable system(s).
• Responsible for Policy Quoting and Issuance.
• May be responsible for handling compliance transactions
• Works directly with internal and external customers to gather required information to handle service requests
• May require underwriting authority to complete specific transactions.
• Demonstrates proficiency understanding of Travelers products, along with various insurance transaction procedures.
• Addresses questions regarding aspects of a policy within their authority.
• Identifies, where applicable, potential underwriting risks and refers and provides solutions to the correct department.
• Ensures effective and appropriate communication with all effected internal/external parties resulting from change in customer account.
• Assists in special work assignments as identified.
• Acts as a customer support.
• Perform other duties as assigned.

• Prefer two or more years of work experience in a customer service, operations, or insurance industry.

• Associates Degree or higher.

• Demonstrated resiliency in high-volume environments and stressful situations.

• Demonstrated ability to communicate both written and verbally clearly in a multitude of channels (phone, emails, etc…).

• Knowledgeable in insurance products.

• Ability to multitask on various activities.

• Strong math abilities.

• Ability to provide problem solving and implement solutions.

• Identify customer needs and takes appropriate action.

• Build productive working relationships and is inclusive to all in the workplace.

• Drive towards achieving performance and expense management goals set by the department.

• Positively influences others.

• Can perform work duties independently.

• Successfully utilizes tools and resources.

• High School Diploma or equivalent.

• One year of work experience in a customer service, operations, or insurance industry.

• Health Insurance : Employees and their eligible family members – including spouses, domestic partners, and children – are eligible for coverage from the first day of employment.
• Retirement: Travelers matches your 401(k) contributions dollar-for-dollar up to your first 5% of eligible pay, subject to an annual maximum. If you have student loan debt, you can enroll in the Paying it Forward Savings Program. When you make a payment toward your student loan, Travelers will make an annual contribution into your 401(k) account. You are also eligible for a Pension Plan that is 100% funded by Travelers.
• Paid Time Off: Start your career at Travelers with a minimum of 20 days Paid Time Off annually, plus nine paid company Holidays.
• Wellness Program: The Travelers wellness program is comprised of tools, discounts and resources that empower you to achieve your wellness goals and caregiving needs. In addition, our mental health program provides access to free professional counseling services, health coaching and other resources to support your daily life needs.
• Volunteer Encouragement: We have a deep commitment to the communities we serve and encourage our employees to get involved. Travelers has a Matching Gift and Volunteer Rewards program that enables you to give back to the charity of your choice.