Patient Relations Specialist (Labor Pool)
- Location
- Riverside Regional Medical Center - Newport News, Virginia
- Work mode
- On-site
- Employment type
- Part-time
About the job
Newport News, Virginia
Hiring Range $22.10 - $28.70/Hourly
Actual pay is determined based on job-related factors such as relevant experience, education, credentials, skills, internal equity, and business needs. Hours: Labor Pool (as needed)
Overview The Patient Relations Specialist is responsible to investigate, resolve, document and report patient and visitor compliments and concerns to leadership and staff. The successful candidate will develop, implement and participate in customer service and patient relations initiatives related to the facility. The intent of this position is to serve in both a proactive and reactive manner. The Patient Relations Specialist will be responsible for explaining Patient Rights to both patients and staff.
What you will do
- Responds to patient concerns and collaborates with managers, directors, and VPs to assure patient satisfaction
- Mediates between physicians, patients, and family members to maintain a high level of communication to assure customer and staff satisfaction. Acts as an information and collaboration resource for both staff and families.
- Oversight of all concerns entered into Electronic Health Record database; responds to safety concerns and reports them to safety manager; committee participation focused on overseeing quality and safety standards as required by DNV. Participation in reoccurring safety meetings. Timely closure of open events related to complaints and grievances.
- Prepares department budget and provides oversight; mediates to prevent litigation by working with customers to resolve their issues; service recovery
- Responsible for conducting monthly HIPAA audits and HIPAA investigations as needed. Participates in education efforts to ensure best practice in patient privacy
- Participates in professional activities, in-service programs, and committee assignments to enhance personal, professional, and institutional advancement. Provides educational presentations to community groups and agencies
Qualifications
Education
- Bachelors Degree, (Required)
Experience
- Previous experience in healthcare navigation and patient advocacy (Preferred)
Licenses and Certifications
- Notary - Secretary of the Commonwealth within 1 Year (Required)
To learn more about being a team member with Riverside Health System visit us at https://www.riversideonline.com/careers .
From 101 Riverside Hospital, Inc.'s careers page (Workday), checked 30 Oct 2026.
How to apply
- Select Apply on rivhs.wd1.myworkdayjobs.com. It opens 101 Riverside Hospital, Inc.'s own application form in a new tab, run on Workday.
- Fill in the form and upload your résumé there. Jobiwork never sees your application.
- 101 Riverside Hospital, Inc. will reply to you directly. No real employer asks you for money to apply.
Posted 23 Oct 2026 · checked 30 Oct 2026 · Report this job