Billing Coordinator I
- Location
- Columbia, SC, US
- Work mode
- On-site
- Employment type
- Full-time
About the job
Salary Range: $50,000 - $70,000 Job Posting End Date: October 30, 2026
We’ve Got You Under Our Wing We are the duck. We develop and empower our people, cultivate relationships, give back to our community, and celebrate every success along the way. We do it all… The Aflac Way .
Aflac, a Fortune 500 company, is an industry leader in voluntary insurance products that pay cash directly to policyholders and one of America's best-known brands. Aflac has been recognized as Fortune’s 50 Best Workplaces for Diversity and as one of World’s Most Ethical Companies by Ethisphere.com.
Our business is about being there for people in need. So, ask yourself, are you the duck? If so, there’s a home, and a flourishing career for you at Aflac.
Work Designation. Depending on your location within the continental US, this role may be hybrid or remote.
- If you live within 50 miles of the Aflac offices located in Columbus, GA or Columbia, SC, this role will be hybrid. This means you will be expected to work in the office for at least 60% of the work week. You will work from your home (within the continental US) for the remaining portion of the work week. Details of this schedule will be discussed with your leadership.
- If you live more than 50 miles from the Aflac offices located in Columbus, GA or Columbia, SC, this role will be remote. This means you will be expected to work from your home, within the continental US. If the role is remote, there may be occasions that you are requested to come to the office based on business need. Any requests to come to the office would be communicated with you in advance.
What does it take to be successful at Aflac?
- Acting with Integrity
- Communicating Effectively
- Pursuing Self-Development
- Serving Customers
- Supporting Change
- Supporting Organizational Goals
- Working with Diverse Populations
What does it take to be successful in this role?
- Solid presentation, negotiation, and customer service abilities.
- Solid analytical and problem-solving skills.
- Solid interpersonal, written, oral, and telephone communication skills to effectively interact with Aflac’s clients.
Education & Experience Required
- Bachelor's Degree In a related field
- At least one year of job-related work experience in the insurance and/or financial industry
Or an equivalent combination of education and experience
Education & Experience Preferred
- Knowledge of payroll account management
- Experience with billing services
- At least one year of experience addressing diverse customer needs
Principal Duties & Responsibilities
- Oversees multiple group accounts and their members, focusing on premium accounting and billing.
- Handles past due management, billing discrepancies, and error resolution for assigned customers, including payment collection, aging suspense, and member-level discrepancies.
- Manages and reconciles suspense accounts for assigned blocks.
- Collaborates with external and internal partners to ensure accurate premium payments and applications.
- Conducts premium payment audits as needed to help clients identify and rectify incorrect or missing payments.
- Reports the financial status of group accounts to internal and external partners.
- Works with internal departments to resolve any premium or billing issues, changes, updates, or errors, and communicate findings effectively; act as a liaison with other internal departments as needed.
- Collaborates with internal departments to resolve billing versus remittance challenges and past due invoices.
- Build and maintains positive relationships with internal and external clients.
- Works with relevant
From Aflac's careers page (Company careers page), checked 30 Oct 2026.
How to apply
- Select Apply on aflac.com. It opens Aflac's own application form in a new tab, run on Company careers page.
- Fill in the form and upload your résumé there. Jobiwork never sees your application.
- Aflac will reply to you directly. No real employer asks you for money to apply.
Posted 23 Oct 2026 · checked 30 Oct 2026 · Report this job