Field Technician – Customer Service - Bhopal(MP)
- Location
- Bhopal, MP, India
- Work mode
- On-site
- Employment type
- Full-time
About the job
Experience: 1
Field Technician – Customer Service Job Summary We are looking for a Field Technician to join our customer service team. The technician will be responsible for visiting customer sites, understanding and diagnosing technical issues, performing troubleshooting and basic repairs, and ensuring timely resolution of customer queries related to rooftop solar systems. Key Responsibilities
• Visit customer sites to inspect and resolve technical complaints.
- Visit customer sites to inspect and resolve technical complaints.
- Diagnose issues related to solar PV systems, inverters, wiring, AC/DC systems, meters, and monitoring devices .
- Perform troubleshooting, testing, and basic repair/replacement activities.
- Check system performance and identify the root cause of customer complaints.
- Coordinate with the technical/ONM team for issues requiring further technical support.
- Ensure customer complaints are resolved within the defined TAT/SLA .
- Explain the issue and resolution clearly to customers.
- Maintain proper records of site visits, issues identified, actions taken, and resolution status.
- Capture required site photographs and technical readings during visits.
- Escalate major or recurring technical issues to the concerned team.
- Follow all safety procedures while working at customer sites.
- Ensure proper handling of tools, equipment, and spare parts provided for field work.
• ITI / Diploma in Electrical / Electronics / Solar / related technical field . • 1–3 years of experience in electrical, solar, inverter, or field service operations. • Basic understanding of rooftop solar systems and electrical equipment. • Ability to use basic electrical testing tools such as a multimeter and clamp meter . • Good troubleshooting and problem-solving skills. • Comfortable travelling to customer locations. • Good communication and customer-handling skills. • Valid two-wheeler driving licence. Preferred Experience Experience in:
• Rooftop Solar Installation & Maintenance
- Rooftop Solar Installation & Maintenance
- Solar Inverter Troubleshooting
- AC/DC Electrical Systems
- Solar Monitoring Portals
- Customer Complaint Resolution
- Field Service Operations
- Customer complaints resolved within TAT
- First-time resolution rate
- Number of customer visits completed
- Repeat complaint rate
- Customer satisfaction
- Quality and accuracy of service reports
- Timely escalation of unresolved issues
From Solarium Green Energy's careers page (Keka), checked 29 Oct 2026.
How to apply
- Select Apply on solariumenergy.in. It opens Solarium Green Energy's own application form in a new tab, run on Keka.
- Fill in the form and upload your résumé there. Jobiwork never sees your application.
- Solarium Green Energy will reply to you directly. No real employer asks you for money to apply.
Posted 3 Oct 2026 · checked 29 Oct 2026 · Report this job
