Founding Years Edtech
From company careers site
Customer Engagement Specialist
- Location
- Bangalore, KA, India
- Work mode
- On-site
- Employment type
- Full-time
About the job
Experience: 3-4
Role Overview As a Parent Engagement Specialist , you will be the voice of empathy and understanding for families considering discontinuation from our pre-schools. Your mission is to proactively engage parents, understand their concerns, and work to resolve issues, offering thoughtful solutions to retain their trust and loyalty.
Key Responsibilities
•
- Call parents who intend to discontinue or have recently withdrawn their child to understand their concerns and motivations.
- Listen empathetically and document feedback in a structured manner.
- Identify key dissatisfaction drivers and collaborate with internal teams to mitigate them.
- Offer relevant solutions (like center transfers, trial extensions, etc.) to retain the parent’s association.
- Share valuable insights and trends with the operations and academic teams.
- Maintain accurate and timely records of all engagement calls and outcomes.
- Support new parent onboarding and engagement initiatives, if needed.
What We’re Looking For
•
- Excellent communication and active listening skills.
- Empathetic and patient demeanor with a problem-solving attitude.
- Prior experience in customer service, tele-calling, or relationship management preferred.
- Comfort with CRM tools or basic data entry.
- Passion for early childhood education is a plus.
Why Join Us?
•
- Be a key player in shaping parent satisfaction and loyalty.
- Contribute to a meaningful mission in early education.
- Join a dynamic and passionate team.
- Opportunity for career growth in a fast-scaling education brand.
From Founding Years Edtech's careers page (Keka), checked 29 Oct 2026.
How to apply
- Select Apply on klayschools.com. It opens Founding Years Edtech's own application form in a new tab, run on Keka.
- Fill in the form and upload your résumé there. Jobiwork never sees your application.
- Founding Years Edtech will reply to you directly. No real employer asks you for money to apply.
Posted 21 Sept 2026 · checked 29 Oct 2026 · Report this job