Executive - Returns Operations
- Location
- Noida, UP, India
- Work mode
- On-site
- Employment type
- Full-time
About the job
Experience: 1-2
About Jeebly
Jeebly is a fast-growing last-mile logistics company powering delivery excellence for leading brands across the GCC. With a strong presence in e-commerce, hyperlocal delivery, micro-fulfilment and tech-enabled logistics, Jeebly is on a mission to redefine speed, customer experience and business scalability.
Role Summary
The Returns Operations Executive owns day-to-day visibility and control of e-commerce return shipments. You will track returns end to end, investigate exceptions, protect client SLAs, reconcile processed returns across systems, and validate and contest penalties at shipment level. The role is the link between hub operations, internal teams, and clients, and it turns shipment data into corrective action.
Key Responsibilities
Tracking and Monitoring
• Monitor daily return shipment volumes and processing status across hubs and partners.
- Monitor daily return shipment volumes and processing status across hubs and partners.
- Maintain real-time visibility of pending, delayed, and aged returns, and escalate them before they breach.
• Investigate delayed, pending, failed, or incorrectly processed returns and identify the root cause (e.g., scan gaps, misrouting, hub delays, system errors, incorrect status updates).
- Investigate delayed, pending, failed, or incorrectly processed returns and identify the root cause (e.g., scan gaps, misrouting, hub delays, system errors, incorrect status updates).
- Coordinate with hub and operations teams to close open cases within agreed timelines.
• Track performance against client-committed SLAs for return pickup, transit, and processing.
- Track performance against client-committed SLAs for return pickup, transit, and processing.
- Flag at-risk shipments and potential breaches proactively, with clear recommended actions.
• Reconcile processed returns across operational records, system data, and client reports on a regular cadence.
- Reconcile processed returns across operational records, system data, and client reports on a regular cadence.
- Identify and resolve mismatches in volume, status, and timestamps.
• Review penalties applied to individual return shipments and validate whether they are operationally justified.
- Review penalties applied to individual return shipments and validate whether they are operationally justified.
- Examine shipment history, scans, timestamps, attempt details, and supporting evidence for disputed cases.
- Prepare evidence packs and documentation to contest invalid penalties with the relevant internal and client teams, and follow up to closure.
• Maintain daily and weekly trackers covering return volumes, SLA performance, pending cases, reconciliations, and penalties.
- Maintain daily and weekly trackers covering return volumes, SLA performance, pending cases, reconciliations, and penalties.
- Prepare concise performance summaries and reports for management review.
- Identify recurring issues by hub, client, or process stage, and support corrective and preventive actions to reduce SLA failures and penalties.
Requirements:
1-2 years of E- Commerce Experience Any Graduate Basic understanding of ecommerce operations
From Jeebly Technologies India's careers page (Keka), checked 29 Oct 2026.
How to apply
- Select Apply on jeebly.com. It opens Jeebly Technologies India's own application form in a new tab, run on Keka.
- Fill in the form and upload your résumé there. Jobiwork never sees your application.
- Jeebly Technologies India will reply to you directly. No real employer asks you for money to apply.
Posted 5 Oct 2026 · checked 29 Oct 2026 · Report this job