Service Delivery Manager
- Location
- Bengaluru, India
- Work mode
- On-site
- Employment type
- Full-time
About the job
Ensure best in class project delivery in line with the SOW ensuring smooth delivery of service, overall customer satisfaction and commercial success
- C1 English
- 12–14 years of overall experience, with 5–7 years of relevant experience in Service Delivery Management, Project Management, Operations Management, or a similar role.
- Strong experience in Service Delivery Management / Project Management.
- CTC: ₹14 to 17 LPA (Fixed + Variable).
- Proven people management and stakeholder management skills.
- Experience managing multi-country or geographically distributed teams/projects.
- Strong understanding of ticket management, SLA management, and service operations.
- Ability to identify operational risks and manage escalations effectively
· Coordinate service delivery through a 24/7 operation. Working hours primarily overlap European and US time zones; some shift flexibility (early/late coverage) is required on a rotational basis. · Drive and ensure successful project and service delivery across assigned countries, including HEM subsidiaries. · Collaborate with Global delivery teams, vendors, partners to ensure project objectives and service delivery targets are achieved. · Monitor and manage contribution margin targets across all countries within the scope. · Ensure local teams and external partners are properly trained in ticket management processes and tools. · Monitor tickets proactively across internal, customer, and third-party tools to ensure timely resolution and adherence to SLAs. · Identify potential SLA breaches, service risks, and operational issues and proactively coordinate with local teams and partners for resolution.
From Hemmersbach Real Estate India's careers page (Company careers page), checked 31 Oct 2026.
How to apply
- Select Apply on hemmersbach.com. It opens Hemmersbach Real Estate India's own application form in a new tab, run on Company careers page.
- Fill in the form and upload your résumé there. Jobiwork never sees your application.
- Hemmersbach Real Estate India will reply to you directly. No real employer asks you for money to apply.
Posted 17 Sept 2026 · checked 31 Oct 2026 · Report this job