Front Desk Receptionist

• Prior experience working at a medical office front desk , including patient check-in and check-out processes.

• Prior experience working at a medical office front desk , including patient check-in and check-out processes.
• Proficiency in insurance verification to ensure accurate coverage prior to patient appointments.
• Spanish language fluency to communicate effectively with our diverse patient population.
• Strong organizational skills and the ability to multitask in a fast-paced clinical setting .

• Greet and assist patients in alignment with our Mission and Values.
• Perform patient check-in/check-out, ensuring prior authorizations, accurate guarantor information, and all required paperwork are completed.
• Verify insurance coverage and collect co-pays, self-pay balances, and other billing-related payments.
• Schedule, confirm, and follow up on appointments and visits.
• Maintain accurate patient records and documentation.
• Collaborate with on-site clinical teams and off-site support staff.
• Keep the front desk area clean, organized, and patient-ready.
• Assist clinical staff with administrative tasks as needed.

• High school diploma or equivalent (required)

• High school diploma or equivalent (required)
• Associate degree or relevant training (preferred)

• Minimum 2 years in a medical front desk or customer service role (medical office experience required).

• Minimum 2 years in a medical front desk or customer service role (medical office experience required).
• Insurance verification experience (required).
• Epic EHR experience (preferred).
• Orthopedic front desk experience (preferred).

• Fluent in English (required) and Spanish (required for patient interaction).

• Fluent in English (required) and Spanish (required for patient interaction).
• Excellent verbal and written communication skills.
• Strong organizational skills with attention to detail.
• Ability to multitask and remain composed in a busy environment.
• Proficiency in scheduling systems and basic computer applications.

• Compassion: We understand and care about what patients are going through.
• Excellence: We strive for exceptional quality and continuous improvement.
• Humility: We sacrifice for the good of the team and our patients.
• Faith: We believe the impossible is possible.
• Passion: We bring energy and optimism to every task, interaction, and project.