Risk Mitigation Associate - Fraud
- Location
- La Vergne, Tennessee, United States
- Work mode
- On-site
- Employment type
- Full-time
About the job
The Risk Mitigation Associate – Fraud is a full-time position responsible for supporting GOVX’s efforts to prevent fraudulent activity, promote customer satisfaction through financial transaction processing, and minimize related financial losses. This role reports to the Risk Mitigation Manager and works closely with Member Services.
KEY RESPONSIBILITIES
- Review: Orders flagged by automated fraud prevention systems; investigate account details, verify information via phone/email, and confirm or cancel orders.
- Assist: Verify customer data and account history to prevent refund delays and mitigate fraud. Investigate: Potential violations of Terms of Use and educate customers to ensure compliance.
- Identify: Trends and communicate findings across departments to improve fraud prevention processes.
• Support: Investigate, analyze, and resolve chargeback cases; gather documentation to dispute unsupported claims. Requirements Education/Experience: Associate’s degree (Bachelor’s preferred) and 1+ years in e-commerce fraud or risk management. Technical Proficiency:
- ERP: NetSuite or similar software.
- CRM: ServiceNow or similar enterprise level software
• Payments: Braintree and PayPal environments. Skills: Strong analytical, organizational, and problem-solving abilities; capable of prioritizing in a fast-paced environment. Attributes:
- Ability to perform well in a highly dynamic, diverse, and rapidly changing environment.
- Candidates with prior GOVX experience must have proven performance in these areas.
Work Environment: This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets, and fax machines. This role occasionally must lift and carry office equipment. Occasional evening, night, and weekend shifts are required during peak season (e.g. Black Friday) Physical - This is a sedentary role. Mental – Problem solving, making decisions, interpreting data, organizing, and reading/write. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
Supervisory Responsibilities: None Travel Requirements : None
Other duties: Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required for this job. Duties, responsibilities, and activities may change at any time with or without notice.
Pay Range: $20.00 - $23.00 /hr. Benefits Paid Time Off, Paid Sick Leave, Paid Holidays 401(k) plan with discretionary match available Medical, Dental, Vision, and Life Insurance Flexible Spending Account (FSA), Health Savings Account (HSA) Voluntary benefits including Critical Illness, Group Accident, Short Term Disability and Voluntary Life Employee Referral Program Discounts on the GOVX website
From GOVX's careers page (Workable), checked 29 Oct 2026.
How to apply
- Select Apply on apply.workable.com. It opens GOVX's own application form in a new tab, run on Workable.
- Fill in the form and upload your résumé there. Jobiwork never sees your application.
- GOVX will reply to you directly. No real employer asks you for money to apply.
Posted 16 Oct 2026 · checked 29 Oct 2026 · Report this job