Customer Support Representative
- Location
- Miami, Florida, United States
- Work mode
- On-site
- Employment type
- Full-time
About the job
HelloGov AI is a Miami-based govtech company transforming how people interact with government services. Using advanced artificial intelligence, we streamline complex processes like passports, travel visas, and vehicle registration. Located in the heart of Brickell, our vision is to make the customer experience seamless through our marketplace of trusted couriers.
The Role As a Customer Support Representative, you will handle direct outbound calls to customers seeking assistance with government service applications. You will deliver clear, efficient, and concierge-level support in every interaction. This is a high-volume, customer-centric role with around 200 calls per day, where every conversation is an opportunity to make a lasting impression. Requirements
- Make 200 direct outbound calls daily to customers
- Guide customers through passport applications
- Deescalate customer concerns with professionalism and efficiency
- Drive customer retention and prevent cancellations or refunds
- Provide customer feedback to improve services and processes
Qualifications
- 1+ years of experience delivering exceptional customer service in a fast-paced environment
- Proven de-escalation skills and ability to manage high call volume
- Strong verbal communication and problem-solving ability
- Experience with CRM or customer-facing tools (training provided)
- Highly organized, punctual, and self-directed
- Positive, team-oriented attitude with a results-driven mindset
- Bachelor's degree preferred
- Must be legally authorized to work in the U.S. (background check required)
Benefits
• $50,000/year
- $50,000/year
- Parking pass provided
- Complimentary breakfast and snacks
- Aetna Medical, Vision, Dental & Life Insurance
- 10 PTO days + most federal holidays
- Growth opportunities within a fast-scaling startup
From HelloGov AI's careers page (Workable), checked 29 Oct 2026.
How to apply
- Select Apply on apply.workable.com. It opens HelloGov AI's own application form in a new tab, run on Workable.
- Fill in the form and upload your résumé there. Jobiwork never sees your application.
- HelloGov AI will reply to you directly. No real employer asks you for money to apply.
Posted 25 Sept 2026 · checked 29 Oct 2026 · Report this job