Customer Service Representative Best Mexican Foods Distributor
- Location
- Chester, New York, United States
- Work mode
- On-site
- Employment type
- Full-time
About the job
Best Mexican Foods is looking for a motivated, bi-lingual (Spanish/English) and customer-focused Customer Service Representative to join our team. In this role, you will be responsible for providing exceptional service to customers by processing orders, resolving inquiries, and supporting sales and operations teams. This role ensures accurate and timely communication to maintain customer satisfaction and operational efficiency. Order Management
- Process customer orders accurately via phone, email, or online systems.
• Verify pricing, product availability, and delivery schedules.
- Verify pricing, product availability, and delivery schedules.
- Respond promptly to inquiries regarding products, services, and deliveries.
• Resolve complaints and escalate complex issues to management when necessary.
- Resolve complaints and escalate complex issues to management when necessary.
- Collaborate with warehouse, transportation, and sales teams to ensure timely fulfillment.
• Communicate changes or delays to customers proactively.
- Communicate changes or delays to customers proactively.
- Maintain accurate records of customer interactions and transactions in CRM systems.
- Prepare daily or weekly reports as required.
Work Schedule: 5 days per week, generally Monday through Friday, with some Sunday availability. Pay: $22 per hour Requirements
• High school diploma required; associate degree preferred.
- High school diploma required; associate degree preferred.
- 1–3 years of customer service experience required; food service or distribution industry experience preferred.
- Fluent in Spanish and English required.
- Proficiency in Microsoft Office Suite and CRM systems.
- Must be eligible to work in the United States.
- 401(k) with company match
- Health insurance
- Dental insurance
- Vision insurance
- Flexible spending account and Health Savings Account
- Life and disability insurance
- Paid time off
From Legacy Food Group's careers page (Workable), checked 29 Oct 2026.
How to apply
- Select Apply on apply.workable.com. It opens Legacy Food Group's own application form in a new tab, run on Workable.
- Fill in the form and upload your résumé there. Jobiwork never sees your application.
- Legacy Food Group will reply to you directly. No real employer asks you for money to apply.
Posted 2 Oct 2026 · checked 29 Oct 2026 · Report this job