Guest Services Associate (Overnight), Ventura, Ca

• National Health Foundation offers full on the job training for candidates with strong customer service, de-escalation, and a willingness to learn , ready to grow into a meaningful career in guest services within recuperative care .

• Ensure safety and security of recuperative care facility. Conduct daily facility and equipment inspections. Conduct constant room checks throughout the day.

• Ensure safety and security of recuperative care facility. Conduct daily facility and equipment inspections. Conduct constant room checks throughout the day.
• Perform guest intake responsibilities, ensuring that all guests are greeted and provided with a detailed orientation of program guidelines, when applicable. Develop rapport with guests and garner guest feedback.
• Create, lead, and/or implement engagement activities with our guests, when applicable. Build rapport and trust with our guests through constant engagement and checking in. Attend to our guests’ requests.
• Assist nursing, social services and external partners with guest appointments on-site or check ins.
• Assist management in accurately maintaining bed availability and documentation.
• Assist Lead staff or Program Management with supplies inventory check/ log.
• Maintain accurate record keeping including but not limited to daily shift notes, incident reports, Emergency Action Plan drills, etc. when applicable.
• Respond to and provide positive intervention encounters for guest concerns.
• Attend all meetings and training that are aligned with the role which includes shift hand off, and trainings such as, but not limited to; BLS, Crisis Prevention, Harm Reduction, Trauma Informed Care, DEI, etc.
• Perform laundry, clothing requests and mealtime duties and in the absence of the environmental site associate perform housekeeping services (if applicable).
• Must be flexible to adapt to schedule changes and/or work additional shifts to meet the needs of the facility, notwithstanding labor laws.
• Must model and project a positive professional image and adhere to the organization dress code.
• Perform additional assignments to meet the needs of the facility, notwithstanding primary responsibilities.
• Always follow NHF policies and procedures.

• High School Diploma or equivalent required.

• Minimum 2 years caregiver experience in a Healthcare or Recuperative Care environment (preferred).

• Ability to perform and prioritize multiple tasks effectively and efficiently.

• Must be able to work a schedule with five (5) eight (8) hour shifts.

• Valid CA driver’s license.

• Current CPR and First Aid certification.

• Excellent oral and written communication skills.

• Ability to communicate effectively with all levels of staff, guests, and visitors.

• Working knowledge of Microsoft Office Suite.