Airline Customer Service Agent - Chinese / English Speakers
- Location
- Bellevue, Washington, United States
- Work mode
- On-site
- Employment type
- Part-time
About the job
Must be fluent in Mandarin and or Cantonese and English This position is at the SEA/TAC International Airport Pacific Aviation is seeking bilingual Airline Customer Service Agents fluent in Mandarin or Cantonese and English to join our part-time team at Seattle-Tacoma International Airport (SEA) in support of Cathay Pacific Airlines. This morning shift role is perfect for individuals who enjoy working in international travel, value clear communication, and are passionate about helping others. With over 30 years of experience partnering with top international carriers, Pacific Aviation is proud to offer a collaborative, inclusive workplace where great service and personal growth go hand-in-hand.
What You’ll Do
• Welcome and assist passengers through check-in, boarding, and arrival processes • Accurately review travel documents and issue boarding passes • Offer bilingual assistance to travelers with questions or concerns • Communicate clearly with passengers, coworkers, and airline staff • Help maintain a smooth flow of operations in the terminal • Ensure compliance with airline procedures and safety standards • Contribute to a team that thrives on cooperation, respect, and high-quality service Requirements What You Bring
- Fluency in Mandarin or Cantonese and English (required)
- Strong interpersonal and communication skills
- Computer skills with accurate data entry
- Ability to stay calm and effective in a busy airport environment
- Physical ability to be on your feet and move throughout the shift
- Legal authorization to work in the U.S.
- Must pass a background check and drug test Schedule
- Must be available weekends and holidays
Schedule
- Part-Time
- Must be available weekends and holidays
- Must be able to work a 4 to 5 hour shift - 4 or 5 days a week
- Shifts:
- 6:00AM - 10:30AM for Cathay Pacific Airways
- 8:00PM - 12:30AM - $2.00 additional per hour late night shift pay after 8PM once probation is successfully completed
Appearance Policy Notice: This company has the right, subject to applicable laws, to establish and enforce dress code and grooming standards for all employees. These standards are designed to maintain a safe, professional and consistent workplace environment. The policies apply equally to all employees and may include requirements for clothing, hairstyles, facial hair, tattoos, piercings, and other appearance-related matters. These rules are in compliance with federal and state anti-discrimination laws, including Title VII of the Civil Rights Act, the American with Disabilities Act, and the Equal Pay Act. Reasonable accommodations may be required for religious beliefs, disabilities, or other protected categories unless such accommodations impose an undue hardship on the business. Candidates may request to review the dress code policy in the company's employee handbook for detailed requirements and exceptions. Benefits
- Hourly Rate: $ 21.50
- Medical, Dental, and Vision Insurance
- 401(k) with company match
- Paid Time Off (PTO)
- Paid Training
- Uniform Provided
- Referral Bonus
Because Pacific Aviation operates in the international section of Seattle-Tacoma International Airport, all employees must be able to obtain and maintain all required airport security credentials, including a U.S. Customs and Border Protection Seal and airport badge. Obtaining and maintaining these credentials may require presentation of certain identification documents and successful completion of any security review, credentialing process, or background check required by the airport, TSA, and/or U.S. Customs and Border Protection.” Ready to Take Off with Pacific Aviation? Apply Today! If you’re ready to bring your passion for travel, teamwork, and outstanding service to the Pacific Aviation family, we’d love to hear from you. Click Apply Now to start your journey with us! Pacific Aviation/SAS is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
From Pacific Aviation's careers page (Workable), checked 29 Oct 2026.
How to apply
- Select Apply on pacificaviation.com. It opens Pacific Aviation's own application form in a new tab, run on Workable.
- Fill in the form and upload your résumé there. Jobiwork never sees your application.
- Pacific Aviation will reply to you directly. No real employer asks you for money to apply.
Posted 8 Oct 2026 · checked 29 Oct 2026 · Report this job