Billing Manager
- Location
- Lehi, Utah, United States
- Work mode
- On-site
- Employment type
- Full-time
About the job
Medical Billing Manager – eClinicalWorks (eCW) Serenity Healthcare Location: Lehi, UT or Phoenix, AZ Job Type: Full-Time Department: Revenue Cycle Management About the Role Serenity Healthcare is hiring an experienced Medical Billing Manager to lead our centralized billing team and drive commercial insurance reimbursement performance. This is a hands-on, player-coach position — you'll manage a team of billing specialists while personally working escalated claims, denials, and payer issues. eClinicalWorks (eCW) experience is required. Waystar or other clearinghouse experience is a plus. If you're a revenue cycle leader who knows how to reduce denials, speed up reimbursement, and build a high-performing billing team, we want to hear from you. What You'll Do
- Lead, coach, and develop a team of medical billing specialists
- Manage claim submission, payment posting, claims edits, and AR follow-up
- Serve as the escalation point for complex commercial payer and denial issues
- Identify denial root causes and implement corrective action plans
- Monitor KPIs: clean claim rate, first-pass resolution, denial rate, AR aging, timely filing
• Improve reimbursement, lower AR, and reduce rework across commercial, employer-sponsored, and managed care plans.
- Improve reimbursement, lower AR, and reduce rework across commercial, employer-sponsored, and managed care plans.
- 5+ years of medical billing / revenue cycle management experience
- 2+ years of team leadership experience in a billing or RCM setting
- Hands-on experience with eClinicalWorks (eCW) — billing modules, work queues, reporting
- Strong background in commercial insurance billing, denials management, and appeals
- Experience with clearinghouse claim submission and rejections
• Proven ability to manage productivity, quality, and performance metrics
- Proven ability to manage productivity, quality, and performance metrics
- Waystar or comparable clearinghouse/RCM platform experience
- Behavioral health, mental health, or specialty outpatient billing background
- Multi-site healthcare organization experience
- Third-party billing company or outsourced RCM experience
• Experience building denial/KPI dashboards and payer performance reports
- Experience building denial/KPI dashboards and payer performance reports
- Lead a growing revenue cycle team at a fast-growing healthcare organization
- High-visibility role with direct impact on reimbursement and company performance
• Opportunity to build and shape billing processes, not just maintain them Keywords: medical billing manager, revenue cycle manager, eClinicalWorks, eCW, Waystar, healthcare billing, denials management, commercial insurance billing, RCM manager, claims manager, behavioral health billing, outpatient billing manager Apply now to join Serenity Healthcare's billing leadership team. Serenity is an Equal Opportunity Employer. Employment is contingent upon successful completion of a background check and drug screening.
From Serenity Mental Health Centers's careers page (Workable), checked 30 Oct 2026.
How to apply
- Select Apply on apply.workable.com. It opens Serenity Mental Health Centers's own application form in a new tab, run on Workable.
- Fill in the form and upload your résumé there. Jobiwork never sees your application.
- Serenity Mental Health Centers will reply to you directly. No real employer asks you for money to apply.
Posted 4 Sept 2026 · checked 30 Oct 2026 · Report this job