Business Systems Analyst - ServiceNow / IT Infrastructure
- Location
- Pontiac, Michigan, United States
- Work mode
- On-site
- Employment type
- Contract
About the job
Stafford Gray is looking for an experienced Business Systems Analyst to support a public-sector IT Infrastructure Services organization in Southeast Michigan. You’ll work across the Networking, Server, Workstation Services, Microsoft 365, VoIP/Telecommunications, and Service Center teams. You’ll own project assignments from requirements through implementation, so this role suits a self-starter who takes ownership. This is a hybrid role with a minimum of 2 days per week onsite in the Waterford/Pontiac area. Remote days follow standard business hours from an adequate home office. The engagement is ongoing, with a target start in early November. What you’ll do
• Gather requirements, analyze data, design solutions, and write technical requirements for infrastructure projects • Support ServiceNow integrations, including Asset Management, Inventory Management, CMDB/Discovery, and Webex • Test and implement technology solutions, and support users through rollout • Research current systems and create procedures that improve them • Train and support end users • Write Requests for Proposals (RFPs) and contract Scopes of Deliverables Requirements Required
• 5+ years of experience as a Business Analyst or Business Systems Analyst
- 5+ years of experience as a Business Analyst or Business Systems Analyst
- Hands-on ServiceNow experience, specifically integrations or work in Asset Management, Inventory Management, or CMDB/Discovery. This is a firm requirement. Please don’t apply without it.
- Strong experience with the Microsoft 365 productivity suite
- Data analytics experience
- Ability to be onsite in the Waterford/Pontiac area at least 2 days per week
- Telecommunications Expense Management (TEM) experience
- Experience writing RFPs, contracts, or scopes of work
- Background supporting infrastructure teams (network, server, endpoint, VoIP)
From Stafford Gray's careers page (Workable), checked 29 Oct 2026.
How to apply
- Select Apply on apply.workable.com. It opens Stafford Gray's own application form in a new tab, run on Workable.
- Fill in the form and upload your résumé there. Jobiwork never sees your application.
- Stafford Gray will reply to you directly. No real employer asks you for money to apply.
Posted 20 Oct 2026 · checked 29 Oct 2026 · Report this job