Technical Project Manager

• Project Leadership
• Manage end-to-end delivery from planning through deployment, owning scope, schedule, budget, risks, issues, and dependencies.
• Establish project governance and reporting, including monthly steering committee updates and executive communications.
• Run change control and keep the project within its agreed scope.

• Stakeholder and Vendor Management
• Serve as the primary liaison between business stakeholders, internal IT teams, and the third-party development partner.
• Partner with the vendor’s project manager and hold the vendor accountable to the statement of work, milestones, and deliverables.
• Facilitate requirements gathering, decision-making, and issue resolution, and ensure business needs stay aligned with technical delivery.
• Secure time from subject matter experts who are balancing project work with their day jobs. Build a recurring meeting cadence, negotiate realistic commitments, and escalate conflicts early.

• Agile Delivery Management
• Coordinate sprint planning, backlog prioritization, sprint reviews and demos, release planning, and deployment activities with the product owner.
• Manage user acceptance testing, including test scenarios, tester availability, defect triage, and sign-off.
• Monitor milestones and confirm quality and readiness for production.

• Data Migration and Integration
• Lead coordination of data migration from the legacy platform, including trial loads, validation, and production cutover.
• Coordinate integrations with enterprise systems such as master data, finance and budgeting, and consumer-facing applications, including technical contacts, access, and data-sharing requirements.

• Change Management and Adoption
• Develop communication, training, and rollout plans, including train-the-trainer sessions.
• Drive stakeholder engagement and organizational readiness among users accustomed to the existing system.
• Support transition to operational support teams following implementation.

• Bachelor’s degree in Business, Information Technology, or a related field.

• Bachelor’s degree in Business, Information Technology, or a related field.
• 5+ years of project management experience leading enterprise software implementations, including projects where a third-party vendor built the solution and you managed from the client side.
• Experience with Agile and hybrid delivery methodologies.
• Proven success managing cross-functional teams, vendors, integrations, and data migration.
• Experience leading UAT and presenting to steering committees and executives.
• Ability to influence and keep teams on schedule without direct authority.
• Strong communication, leadership, and stakeholder management skills.
• Ability to travel quarterly.

• PMP, PMI-ACP, CSM, or similar certification.
• Experience with analytics, reporting, or enterprise business applications.
• Experience managing large-scale digital transformation or legacy replacement initiatives.
• Experience in hospitality, food service, higher education, retail, or POS environments.
• Experience with vendor SOW oversight, change control, or cloud hosting transitions.

• Platform delivered on schedule and within budget.

• Platform delivered on schedule and within budget.
• Successful migration from the legacy system with minimal business disruption.
• High stakeholder satisfaction and user adoption.
• Project objectives, quality standards, and operational readiness achieved.

• Health Care Plan (Medical, Dental & Vision)
• Retirement Plan
• Paid Time Off (Vacation, Sick, & Public Holiday)