SVP, Human Resources

• Develop and execute an HR strategy that supports business objectives, organizational growth, and operational needs.

• Develop and execute an HR strategy that supports business objectives, organizational growth, and operational needs.
• Serve as a trusted advisor to executive leadership on workforce planning, organizational design, talent, and employee matters.
• Translate business priorities into actionable people initiatives with clear measures of success.
• Lead and develop the HR leadership team, strengthening accountability, service quality, and business partnership.
• Manage HR budgets and resources to ensure effective and efficient delivery of services.

• Build talent management and succession planning programs that strengthen leadership capability and organizational readiness.

• Build talent management and succession planning programs that strengthen leadership capability and organizational readiness.
• Partner with Talent Acquisition and business leaders to align hiring priorities with workforce demand and growth plans.
• Oversee performance management processes that promote clear expectations, consistent feedback, and employee development.
• Partner with Training and operational leaders to identify capability gaps and support development programs.
• Strengthen internal mobility and career development opportunities to retain high-performing employees.

• Oversee employee relations practices that promote fair treatment, consistent decision-making, and timely resolution of concerns.

• Oversee employee relations practices that promote fair treatment, consistent decision-making, and timely resolution of concerns.
• Provide executive guidance on complex employee matters, investigations, and escalations.
• Develop strategies to improve employee engagement, retention, and the overall employee experience.
• Partner with operational leaders to address attrition, attendance, and other workforce challenges.
• Promote an inclusive workplace culture grounded in respect, accountability, and open communication.

• Oversee the delivery of consistent, responsive HR services across assigned locations and business units.

• Oversee the delivery of consistent, responsive HR services across assigned locations and business units.
• Establish and maintain HR policies, procedures, and governance aligned with applicable employment laws and business requirements.
• Partner with legal and compliance teams to identify and manage employment-related risks.
• Ensure accurate HR records, effective HR systems, and appropriate handling of confidential employee information.
• Use workforce data and HR reporting to identify trends, guide decisions, and measure the effectiveness of people initiatives.

• Oversee compensation and benefits strategies that support talent attraction, retention, internal equity, and financial objectives.

• Oversee compensation and benefits strategies that support talent attraction, retention, internal equity, and financial objectives.
• Partner with business and finance leaders on workforce costs, compensation planning, and annual review processes.
• Evaluate market competitiveness and recommend adjustments to reward programs as needed.
• Ensure compensation and benefits practices are communicated clearly and administered consistently.

• Lead the people-related aspects of organizational change, business expansion, and operational transformation.

• Lead the people-related aspects of organizational change, business expansion, and operational transformation.
• Support leaders in communicating and implementing changes effectively across the workforce.
• Improve HR processes, systems, and service delivery through technology, automation, and continuous improvement.
• Balance consistent HR standards with the needs of local markets and operating teams.

• Extensive progressive HR leadership experience, including senior executive responsibility within BPO, contact center, customer experience, shared services, or a comparable labor-intensive service environment.

• Extensive progressive HR leadership experience, including senior executive responsibility within BPO, contact center, customer experience, shared services, or a comparable labor-intensive service environment.
• Demonstrated experience supporting a large, geographically dispersed workforce across multiple sites or business units.
• Strong knowledge of HR strategy, employee relations, talent management, organizational development, compensation and benefits, and HR operations.
• Experience addressing workforce challenges in a high-volume, fast-paced operating environment, including retention, engagement, and leadership capability.
• Proven ability to advise senior executives and align people strategies with business and financial priorities.
• Experience leading and developing HR teams and managing complex cross-functional initiatives.
• Strong understanding of applicable employment laws, HR compliance, and employee relations practices within the markets supported.
• Ability to interpret workforce metrics and translate insights into practical business actions.
• Strong communication, stakeholder management, influencing, and change management skills.
• Sound judgment, discretion, and the ability to handle sensitive matters with professionalism and integrity.

• Experience supporting multinational BPO/CX operations.
• Experience leading HR transformation, HR technology implementation, or shared services improvement.
• Experience supporting business expansion, organizational restructuring, or acquisition integration.
• Relevant professional HR certification or an advanced degree in human resources, business administration, or a related field.