Client Support Engineer 1
- Location
- Fairfax, Virginia, United States
- Work mode
- On-site
- Employment type
- Full-time
About the job
About Us Thrive delivers upon the promise of technology by enabling our clients’ digital transformation journeys with best practices on an AI, cybersecurity and cloud focused NextGen managed services platform. Thrive’s culture is powered by diverse talent, big ideas, and a customer-first mindset—and it’s what truly sets us apart. Thrive is built for people who want more than a weekday routine. If you’re hungry to grow, eager to tackle new challenges and ready to drive real impact in a rapidly expanding environment, then welcome to THRIVE!
Position Overview Perform activities associated with implementation, integration and support of computer systems in mission critical response operations environment. Candidate must be capable of installing standalone computer/simple network additions or network installs, wiring install, or support level efforts augmenting the large LAN/WAN projects.
• Perform quality work within deadlines with or without direct supervision.
- Perform quality work within deadlines with or without direct supervision.
- Interact professionally with other employees, customers and suppliers.
- Work effectively as a team contributor on all assignments.
- Work independently while understanding the necessity for communicating and coordinating work efforts with other employees and organizations.
• Workstation: unbox equipment; check inventory; set up/Power on; set up default configuration; install hardware; deploy workstations
- Workstation: unbox equipment; check inventory; set up/Power on; set up default configuration; install hardware; deploy workstations
- Install OS; test configuration; run diagnostics
- Configure computers and devices for network
- Image computer systems
- Install updates and scripts
- Run diagnostics, repair and test computer equipment/devices
- Act as the first level support for customer technology problems and identify root causes, resolve,
- and monitor technology support requests in a timely, effective, and professional manner
- Properly escalate and document unresolved queries to the next level of support
- Regularly maintain internal service ticket and time entry information
- Some college or equivalent experience; technical coursework
- Entry level with some prior experience providing technical support in a business environment.
- Windows OS experience
- Hands on and practical knowledge of networks and computer systems.
- Excellent oral and written communications skills with customers and peers; tactful and effective
- customer communications.
- Strong team player
- Ability and willingness to evaluate and learn new technologies and apply them effectively.
- Previous position with customer service experience.
Base Salary Range: $40,000 - $42,000
Actual compensation within the range will be dependent upon the individual's skills, experience, qualifications and location, and applicable employment laws.
From Thrive's careers page (Workable), checked 28 Oct 2026.
How to apply
- Select Apply on apply.workable.com. It opens Thrive's own application form in a new tab, run on Workable.
- Fill in the form and upload your résumé there. Jobiwork never sees your application.
- Thrive will reply to you directly. No real employer asks you for money to apply.
Posted 14 Oct 2026 · checked 28 Oct 2026 · Report this job