Mass Tort Legal Coordinator

• Conduct outbound calls to existing clients regarding required case-related surveys, questionnaires, and information requests.

• Conduct outbound calls to existing clients regarding required case-related surveys, questionnaires, and information requests.
• Clearly explain the purpose and completion process for assigned surveys or questionnaires while staying within the scope of the position.
• Collect, organize, and maintain client medical records in compliance with HIPAA
• Assist clients in completing required surveys and obtaining requested information.
• Follow up with clients who have not responded or have incomplete information.
• Maintain consistent outreach efforts to help ensure completion before applicable case deadlines.
• Accurately document client communications, outreach attempts, survey status, and other relevant information in the firm's case management system.
• Track outstanding client responses and provide regular status updates to the appropriate team members.
• Identify and escalate client questions, concerns, or case-specific issues that require assistance from a legal team member.
• Maintain confidentiality of client and case information at all times.
• Follow established firm procedures regarding client communication, documentation, and data handling.
• Collaborate with attorneys, case staff, and other team members to ensure priority matters are addressed timely.
• Assist with other client outreach and administrative case-support projects as needed.

• Bilingual in Spanish

• Prior experience in customer service, client relations, call center operations, administrative support, intake, or a similar client-facing role preferred.
• Previous experience in a law firm, mass tort environment, or other high-volume case environment is a plus but not required.
• Strong verbal communication and active-listening skills.
• Comfortable making frequent outbound calls and speaking with clients throughout the workday.
• Ability to communicate professionally and compassionately with clients who may be frustrated, confused, or difficult to reach.
• Strong organizational skills and attention to detail.
• Ability to accurately document conversations and maintain detailed records.
• Comfortable working with deadlines, productivity expectations, and multiple client matters simultaneously.
• Ability to follow established scripts, procedures, and escalation protocols while maintaining a natural and professional communication style.
• Proficiency with computers and the ability to learn case management and other internal software systems.
• Ability to maintain strict confidentiality and handle sensitive information appropriately.

• 12 paid holidays annually
• 10 days of paid vacation annually
• 6 days of sick leave annually
• Medical insurance
• 401(k) with 4% fully vested safe-harbor company match
• Training and continuing education budget
• Regular firm events
• Company-issued laptop replaced every 3 years - after 3 years, your work laptop becomes your personal laptop
• Occasional access to premium event tickets and company suite experiences, based on availability