Member Services Coordinator - Customer Service (Full-Time, On-Site)
- Location
- Bradenton, Florida, United States
- Work mode
- On-site
- Employment type
- Full-time
About the job
Location: Bradenton, FL Schedule: Monday–Friday, 8:00 a.m.–4:30 p.m. Job Type: Full-time, W-2, paid weekly About the Role We’re hiring a Member Services Coordinator to provide phone-based customer support to our estate planning members. You’ll follow up after plan delivery, answer benefit questions, and help members connect with network attorneys for plan changes or estate settlement. This is a great fit for a customer service professional who enjoys helping people and works well in an organized, fast-paced office. Responsibilities
• Make post-delivery and survey follow-up calls to confirm member satisfaction
- Make post-delivery and survey follow-up calls to confirm member satisfaction
- Request online reviews from satisfied members
- Explain Assured Care plan benefits and attorney network access
- Participate in outbound call campaigns
- Answer and route inbound calls to the appropriate department
- Resolve member concerns professionally and document interactions
- Inform members of plan updates and ongoing service options
• 2+ years of customer service, call center, or member services experience
- 2+ years of customer service, call center, or member services experience
- Strong verbal communication and phone etiquette
- Ability to manage multiple tasks and stay organized
- Proficiency in Microsoft Office (Outlook, Word, Excel)
- Ability to work on-site Monday–Friday
• Experience in a law firm, insurance, or financial services environment
- Experience in a law firm, insurance, or financial services environment
- Familiarity with estate planning concepts (training provided)
• Health, dental, vision, and life insurance (after 90 days)
- Health, dental, vision, and life insurance (after 90 days)
- 401(k) with company match
- Paid time off, vacation, and holiday pay
- Weekly pay
- Consistent daytime schedule with no weekends
From United Placement Group's careers page (Workable), checked 29 Oct 2026.
How to apply
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- Fill in the form and upload your résumé there. Jobiwork never sees your application.
- United Placement Group will reply to you directly. No real employer asks you for money to apply.
Posted 12 Oct 2026 · checked 29 Oct 2026 · Report this job