Front Desk Agent
- Location
- Phoenix, AZ
- Work mode
- On-site
- Employment type
- Full-time
About the job
Why The Global Ambassador
- Competitive compensation
- Comprehensive benefits available for team members working 25+ hours per week, including medical, dental, vision, and more
- Paid time off eligibility for those working 32+ hours per week
- A dynamic, fast-paced environment where passion for hospitality, teamwork, and excellence thrives
Who We Are
Hospitality refined for a global mindset.
The Global Ambassador is an internationally inspired hotel from hospitality innovator Sam Fox and the newest addition to Author & Edit, his growing collection of hospitality experiences. Created through a global lens yet deeply connected to its surroundings at the intersection of Phoenix, Scottsdale and Paradise Valley, the 141-room hotel brings together inspired design, world-class dining and elevated wellness in one impeccably curated destination.
Recognized with a MICHELIN Key in both 2024 and 2025 and named among Esquire’s Best New Hotels in the World and Condé Nast Traveler’s Hot List , The Global Ambassador offers six original dining experiences, an exclusive members club and a bespoke fitness and wellness center, including a luxurious spa. Join us in the journey of creating moments worth remembering and sharing.
What You’ll Do
As a Front Desk Agent, you make the first and last impression of the guest experience, setting the tone for every stay. This role requires attention to detail, professionalism, and a genuine commitment to delivering service that meets Forbes Five Star standards.
- Learn, train-on, and develop a thorough understanding of Forbes Five-Star Service Standards
- Serve as a key contributor to exceptional guest experiences by delivering warm, attentive, and personalized service
- Welcome guests upon arrival and provide support throughout their stay, ensuring comfort and satisfaction
- Manage check-in and check-out processes accurately while maintaining up-to-date guest information
- Monitor occupancy levels and proactively recommend room upgrades when appropriate
- Assist guests with transportation arrangements, restaurant reservations, and on-or off-site activities
- Offer thoughtful, personalized recommendations based on guest interests and preferences
- Handle multiple tasks efficiently while maintaining a high standard of customer service
- Communicate clearly and professionally with guests, resolving concerns promptly to ensure satisfaction
- Comfortable with candid & open direction and ability to act upon feedback, while keeping guest and employee experience top of mind
- Maintain a positive and professional demeanor
Qualifications
- Minimum of 1+ year of front desk or guest service experience preferred
- Luxury hotel and/or Forbes Five-Star standard experience preferred
- High school diploma or equivalent required
- Excellent verbal communication skills with a strong customer service focus
- Basic computer proficiency, including familiarity with hotel or reservation software
- Ability to work flexible schedules, including overnights, weekends, and holidays
The Global Ambassador is an Equal Opportunity & E- Verify Employer. Proof of eligibility to work in the United States is required. Pay Rate $21.50 — $21.50 USD
From The Global Ambassador Hotel's careers page (Greenhouse), checked 30 Oct 2026.
How to apply
- Select Apply on job-boards.greenhouse.io. It opens The Global Ambassador Hotel's own application form in a new tab, run on Greenhouse.
- Fill in the form and upload your résumé there. Jobiwork never sees your application.
- The Global Ambassador Hotel will reply to you directly. No real employer asks you for money to apply.
Posted 14 Oct 2026 · checked 30 Oct 2026 · Report this job