Client Service Team
- Location
- New Delhi, DL, India
- Work mode
- On-site
- Employment type
- Full-time
About the job
Company Description The QIMA story At QIMA, we’re on a mission to help our clients make products consumers can trust. Working with over 30,000 global brands, retailers, manufacturers and food growers, we are on the ground wherever products are made. We help businesses secure every step of their supply chain with quality inspections, supplier audits, certifications, and lab testing, all powered by our intelligent digital platform. Our team of 5,000 QIMers (and counting) across 40 offices and laboratories, are united in our shared passion for innovation and integrity, and guided by our QIMA values in the decisions we make every day. We believe in the work we do, and in making a positive difference in the world. Does this sound like something you’d like to be a part of? Our Consumer Goods Division is dedicated to helping brands, retailers and manufacturers worldwide deliver safe, quality and ethically made products to their consumers. Every day at work, our inspectors, auditors, and lab techs use their expertise to help safeguard the products you use every day in your home: from clothes and footwear to toys and baby products, to electronics, appliances, and furniture.
Job Description Key Responsibilities include:
- Manage end-to-end client onboarding and account maintenance
- Develop and maintain SOPs and internal guidelines
- Conduct internal training sessions and prepare supporting materials
- Handle daily internal and external client queries professionally
- Escalate complex issues to relevant departments when necessary
- Maintain accurate and up-to-date client records and documentation
Qualifications Preferred Qualifications:
- Bachelor's degree in Business Administration or a related field
- Preferred experience/understanding of social compliance programs such as Sedex, WRAP, SLCP, ESCP, and client-owned programs.
- Prior experience in client servicing or account management
- Strong communication and interpersonal skills
- Well-organized with the ability to multitask effectively
- Proficient in MS Office and CRM tools
- Proactive, detail-oriented, and a strong team player
Additional Information If you are interested in this opportunity, please share your updated resume with us at harsheen.sarna@qima.com
From QIMA's careers page (SmartRecruiters), checked 29 Oct 2026.
How to apply
- Select Apply on jobs.smartrecruiters.com. It opens QIMA's own application form in a new tab, run on SmartRecruiters.
- Fill in the form and upload your résumé there. Jobiwork never sees your application.
- QIMA will reply to you directly. No real employer asks you for money to apply.
Posted 6 Oct 2026 · checked 29 Oct 2026 · Report this job
