Tech Support/IT Helpdesk (Tier 2)
- Location
- Plano, TX, United States
- Work mode
- On-site
- Employment type
- Contract
About the job
Company Description For More Open Positions Visit us at:
http://recruiting.woongjininc.com/ ***NO C2C*** Our Mission WOONGJIN INC. is a rapidly growing team who provides a range of unique, exceptional, and enhanced services to our clients. We have a strong moral code that includes the service of goodness without expectations of reward. We are motivated by the sense of responsibility and servant leadership.
Job Description We are seeking a skilled and customer-focused Tier 2 IT Helpdesk Technician with 5+ years of experience to join our dynamic IT support team. This position is critical to maintaining user productivity and IT service quality, with a strong focus on troubleshooting and resolving issues related to Microsoft Active Directory and Windows environments.. Key Responsibilities:
- Provide second-line technical support for laptops, desktops, mobile devices, and peripherals across Windows environments.
- Troubleshoot and resolve incidents related to Microsoft Active Directory (user accounts, group policies, OUs, permissions, login issues, etc.).
- Support Office suite (Outlook, Excel, Word, PowerPoint) and enterprise collaboration tools.
- Handle escalations from Tier 1 support and work closely with Tier 3 and infrastructure teams for advanced issue resolution.
- Perform user onboarding/offboarding and manage access rights through AD and other systems.
- Provide on-site & off-hour VIP Support for Executives and other urgent cases.
- Maintain accurate records of issues and resolutions using the service management system (e.g., Zendesk, etc.).
- Assist with software deployment, patching, and system updates.
- Ensure compliance with IT security policies and procedures.
- Identify recurring issues and recommend long-term solutions or process improvements.
Qualifications • Bachelor’s degree in Information Technology, Computer Science, or a related field. • 5+ years of hands-on experience in an IT support role in an enterprise environment. • Strong proficiency with Microsoft Active Directory (ADUC, GPOs, DNS, DHCP). • Solid experience supporting Windows 10/11, Office 2021/2023, and standard desktop applications. • Familiarity with remote support tools (e.g., SCCM, Remote Desktop, etc.). • Strong problem-solving and communication skills, both written and verbal. • Ability to prioritize and manage multiple tasks in a fast-paced environment. • Certifications such as CompTIA A+, Network+, Microsoft (MCP, MCSA), or similar are preferred. • VDI support experience is a plus. • MacOS support experience is a plus. • Working knowledge of ITIL practices is a plus. Preferred Experience:
- Experience in IT service desk environments supporting 500+ end users.
- Exposure to basic scripting (PowerShell) for automation tasks.
- Experience with ticketing systems (e.g., Zendesk, ServiceNow, BMC Remedy).
- Experience with Enterprise Mobility Management (or Mobile Device Management).
- Experience with WDS (Windows Distribution Services).
- Experience with disk imaging/cloning tools.
Additional Information All your information will be kept confidential according to EEO guidelines.
From Woongjin, Inc's careers page (SmartRecruiters), checked 29 Oct 2026.
How to apply
- Select Apply on jobs.smartrecruiters.com. It opens Woongjin, Inc's own application form in a new tab, run on SmartRecruiters.
- Fill in the form and upload your résumé there. Jobiwork never sees your application.
- Woongjin, Inc will reply to you directly. No real employer asks you for money to apply.
Posted 1 Oct 2026 · checked 29 Oct 2026 · Report this job