Clirnet
From company careers site
Team Lead - Outbound Calling
- Location
- Kolkata, WB, India
- Work mode
- On-site
- Employment type
- Full-time
About the job
Experience: 2
Key Responsibilities
•
- Lead, manage, and monitor the day-to-day performance of the telecalling team.
- Allocate calling tasks and ensure achievement of daily, weekly, and monthly targets.
- Monitor calls, follow-ups, conversions, registrations, and overall team productivity.
- Conduct regular call audits and provide feedback/coaching to improve call quality.
- Train new team members on calling processes, scripts, CRM usage, and communication standards.
- Handle escalations and support the team in resolving customer/doctor queries.
- Prepare and maintain daily/weekly MIS and performance reports.
Required Experience
•
- 2–5 years of experience in telecalling/team handling , preferably in healthcare, doctor engagement, customer engagement, lead generation, or similar processes.
- Hands-on experience in outbound calling, follow-ups, lead management, conversion, database management, and team performance tracking .
- Prior experience managing a team of tele calling is mandatory.
Key Skills
•
- Bilingual communication skills are mandatory (Tamil, Telegu, Kannada, Malayalam (Preferred)
- Excellent verbal communication and interpersonal skills.
- Target-oriented and result-driven approach.
- Good convincing, negotiation, and objection-handling skills.
From Clirnet's careers page (Keka), checked 29 Oct 2026.
How to apply
- Select Apply on clirnet.com. It opens Clirnet's own application form in a new tab, run on Keka.
- Fill in the form and upload your résumé there. Jobiwork never sees your application.
- Clirnet will reply to you directly. No real employer asks you for money to apply.
Posted 14 Sept 2026 · checked 29 Oct 2026 · Report this job