Director of Strategy & Operations
- Location
- Bengaluru, KA, India
- Work mode
- On-site
- Employment type
- Full-time
About the job
Experience: 10+
About the role:
We’re looking for a Director of Strategy & Operations - a startup operator who can bring clarity and execution discipline to fast-growing teams, drive cross-functional alignment, and scale systems that actually work. You’ll sit at the intersection of strategy, ops, and product, leading key initiatives that move the business forward - from improving sales-to-onboarding flows to optimizing our care and claims operations. This is a builder’s role. You’ll be hands-on in diagnosing bottlenecks, designing scalable processes, and driving measurable impact on growth, efficiency, and profitability.
What you will do:
1. Build and Scale Core Systems • Redesign workflows across Sales, Ops, and Care to remove friction and increase throughput. • Drive automation and tool adoption across teams to improve accuracy and turnaround times. • Create repeatable playbooks for key business processes as we scale from thousands to millions of covered lives. 2. Lead Cross-Functional Initiatives • Run company-wide programs that cut across business lines — from new product launches to cost optimization and customer experience initiatives. • Be the go-to person for execution clarity — aligning teams, setting clear metrics, and ensuring momentum. • Partner closely with Product and Tech to translate business needs into scalable tools. 3. Operational Excellence • Define and track key performance metrics (TATs, retention, margin, NPS, etc.) across verticals. • Build the operating cadence — reviews, dashboards, reporting rhythms — to keep teams accountable. • Identify and eliminate waste in processes using Lean / continuous improvement methods. 4. Strategic Projects • Lead short-term, high-impact projects directly sponsored by the CEO or COO. • Analyse performance drivers, run experiments, and recommend where to double down. • Support fundraising, board discussions, and strategic planning through data-backed insights.
What we are looking for:
- 10+ years of experience in strategy, ops, product, or business leadership roles at high-growth startups (fintech, health tech, or ops-heavy businesses preferred).
- Have scaled or rebuilt a core business function before — whether it’s supply ops, CX, or go-to-market.
- Think in systems, not silos — you enjoy connecting dots across functions and making things flow.
- Are analytical and execution-focused — equally comfortable in spreadsheets and on the floor with teams.
- Have an engineering background and you love to solve hard problems.
Why Loop:
- Mission that matters: Redefine how healthcare works for millions of Indians.
- Autonomy & Impact: Direct access to leadership and ownership of high-stakes initiatives.
- Startup pace, grown-up problems: Work on challenges that combine scale, complexity, and purpose.
- Culture of builders: Smart, humble teammates who care deeply about doing great work.
From Invoq Loop Insurance Brokers's careers page (Keka), checked 30 Oct 2026.
How to apply
- Select Apply on loophealth.com. It opens Invoq Loop Insurance Brokers's own application form in a new tab, run on Keka.
- Fill in the form and upload your résumé there. Jobiwork never sees your application.
- Invoq Loop Insurance Brokers will reply to you directly. No real employer asks you for money to apply.
Posted 5 Oct 2026 · checked 30 Oct 2026 · Report this job