Customer Support Associate_Voice Process
- Location
- Bangalore, KA, India
- Work mode
- On-site
- Employment type
- Full-time
About the job
Experience: 2
Job Summary We are looking for customer-focused Customer Support Associates for our Inbound Voice Process. The role involves handling incoming customer calls, understanding product-related queries or issues, providing accurate resolutions, and ensuring a smooth customer experience. The ideal candidate should have strong communication and problem-solving skills, patience while handling customer concerns, and the ability to take complete ownership of customer queries from initial contact through resolution.
Key Responsibilities
• Handle inbound customer calls and provide timely and accurate assistance.
- Handle inbound customer calls and provide timely and accurate assistance.
- Understand customer queries, identify the root cause, and provide appropriate resolutions.
- Guide customers on product features, functionality, account-related queries, and issue resolution.
- Take ownership of customer concerns and aim for resolution during the first interaction wherever possible.
- Accurately document customer interactions, resolutions, and required follow-ups in the CRM/support system.
- Follow defined support processes, SOPs, and quality standards during customer interactions.
- Escalate technical or complex issues to the appropriate teams when required.
- Ensure timely follow-up and closure of pending customer issues.
- Maintain a professional, empathetic, patient, and solution-oriented approach during every interaction.
- Work towards achieving key customer support metrics such as customer satisfaction, quality, productivity, adherence, and resolution rate.
• 1–2 years of experience in inbound voice support, customer service, or a similar customer-facing role. • Excellent verbal communication skills. • Strong listening, probing, and problem-solving abilities. • Ability to understand customer concerns and explain solutions clearly and simply. • Basic proficiency in CRM, ticketing, or customer support tools. • Comfortable working in a target- and metric-driven customer support environment. • Willingness to work in rotational shifts and on holidays/weekends based on business requirements. • Strong customer-first attitude with patience and empathy. • Minimum qualification: Graduate. Language Requirements Candidates should be proficient in English, Hindi & Telugu.
Knowledge of additional regional languages will be an added advantage.
Work Location Bommanahalli / HSR Layout, Bengaluru
From FloBiz's careers page (Keka), checked 29 Oct 2026.
How to apply
- Select Apply on flobiz.in. It opens FloBiz's own application form in a new tab, run on Keka.
- Fill in the form and upload your résumé there. Jobiwork never sees your application.
- FloBiz will reply to you directly. No real employer asks you for money to apply.
Posted 28 Oct 2026 · checked 29 Oct 2026 · Report this job