Network Administrator (Network + Desktop Support)

Experience: 5+ years

Network Administrator (Network + Desktop Support) — Dallas, TX Type: Full-time (W2) Location: Remote, Texas preferred Travel: Expect to travel to Dallas once a quarter Overview We are seeking a Network Administrator with strong hands-on experience in network administration combined with desktop support / end-user support. This role will be responsible for maintaining and improving the organization’s network and core infrastructure, while also providing high-quality technical support to internal users. The ideal candidate is comfortable troubleshooting across the stack—from WAN/VPN and cloud networking (including Cato Cloud) to virtualization (VMware) and endpoint issues. Responsibilities Network & Infrastructure Administer, monitor, and troubleshoot LAN/WAN, routing, switching, VPN, DNS/DHCP, and Wi-Fi environments. Support and manage Cato Cloud (e.g., connectivity, policies, security controls, troubleshooting, user/site onboarding). Maintain network security best practices (patching, access control, segmentation, and incident response support). Partner with internal teams and vendors/ISPs to resolve connectivity and performance issues. Document network topology, configurations, standards, and runbooks. Virtualization & Systems Support VMware environments (e.g., ESXi/vCenter operations, VM provisioning, performance monitoring, backups coordination). Assist with general infrastructure tasks (servers, storage, backups, endpoint management as applicable). Participate in maintenance windows, upgrades, and continuous improvement initiatives. Desktop / End-User Support Provide Tier 2/3 desktop support for Windows/macOS endpoints and common productivity tools. Troubleshoot hardware/software issues, user access, printers, and conferencing/meeting-room tech as needed. Manage onboarding/offboarding technical tasks (accounts, devices, access, security baselines). Maintain strong customer service, clear communication, and timely ticket updates. Requirements Solid experience combining network administration and desktop/end-user support. Hands-on experience with VMware (vSphere/ESXi/vCenter) and Cato Cloud Experience working with ticketing systems, documentation, and ITIL-style practices. General infrastructure / networking certifications (preferred)