Dispatcher-H

• Maintain receiving, warehousing and distribution operations by initiating, coordinating and enforcing program, operational, and personnel policies and procedures

• Maintain receiving, warehousing and distribution operations by initiating, coordinating and enforcing program, operational, and personnel policies and procedures
• Complies with federal, state, and local warehousing, material handling, and shipping requirements and enforces adherence to requirements
• Completes warehouse/delivery requirements by scheduling and assigning employees; following up on work results
• Communicate with customers, drivers, vendors, and internal departments to provide updates and resolve issues.
• Respond promptly to schedule changes, delays, emergencies, and other operational challenges.
• Maintain accurate dispatch logs, delivery records, service documentation, and transportation reports.
• Ensure compliance with company policies, safety regulations, and applicable transportation requirements.
• Coordinates with personnel to ensure that service to the customer meets an acceptable standard and generates positive feedback
• Cooperates with the safety team and GMS Risk Management representatives in the investigation and analysis of potential hazards to enforce methods and reduce losses of claims.

• Reports to the Operations Manager or head Dispatcher

• Reports to the Operations Manager or head Dispatcher

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• Must be able to remain in a stationary position in an office environment 80% of the time. Occasionally, move about inside the office to access files, office machinery, etc.

• Must be able to remain in a stationary position in an office environment 80% of the time. Occasionally, move about inside the office to access files, office machinery, etc.
• Must be able to operate basic office machinery.
• Must be able to communicate with team and management and be able to exchange accurate information in these situations.

• Primarily in a fast-paced office or operations environment coordinating drivers, deliveries, service technicians, shipments, or transportation activities. This role requires continuous communication, strong organizational skills, and the ability to manage multiple priorities simultaneously.

• Strong Microsoft office skills

• Strong Microsoft office skills
• Ability to quickly and accurately perform basic math skills
• Ability to quickly read a road/geographical map and communicate directions Organization skills demonstrated in job performance
• Demonstrated ability to follow instructions with limited guidance

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• High school diploma or GED

• High school diploma or GED

• Minimum 2 years of related work experience

• Minimum 2 years of related work experience

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• Leadership Proficiency: Ability to guide and motivate teams, manage change, and align staff to branch objectives.

• Leadership Proficiency: Ability to guide and motivate teams, manage change, and align staff to branch objectives.
• Financial Acumen: Competent in analyzing financial results (P&L), monitoring budgets, and optimizing branch profitability.
• Operational Oversight: Experienced in overseeing daily operations, process improvement, and compliance with company standards.
• Customer Engagement: Effective in developing strong customer relationships and ensuring high levels of satisfaction.
• Strategic Thinking: Capable of contributing to strategic planning and leveraging insights to drive growth and operational efficiency.
• Communication Proficiency: Strong written and verbal communication skills for reporting, team guidance, and customer interactions.
• Analytical Capabilities: Ability to evaluate operational and financial data to make informed decisions and adjustments.
• Team Development: Skilled in mentoring and developing staff to achieve individual and organizational goals.

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