Field Operations Manager
- Location
- New York, New York, United States
- Work mode
- On-site
- Employment type
- Full-time
About the job
Pay: Up to $100,000 per year, depending on experience Full-time | In person
About Whizz Whizz is an e-bike subscription company helping delivery workers across the US access reliable, affordable transportation.
About the Role We’re looking for a hands-on operations leader to manage store managers and our remote customer support team. You’ll ensure locations run smoothly, stay clean and well-maintained, and deliver consistent customer service. This role requires regular store visits, strong people management, and ownership of store performance and operational standards.
Responsibilities:
- Lead store managers and the remote customer support team, setting expectations, coaching employees, and holding teams accountable.
- Lead store managers and the remote customer support team, setting expectations, coaching employees, and holding teams accountable.
- Oversee daily store operations, including staffing, opening and closing, customer flow, and compliance with company procedures.
- Inspect locations regularly and resolve issues with cleanliness, organization, maintenance, and equipment.
- Ensure store and remote support teams work together effectively on subscriptions, returns, payments, and customer escalations.
- Track store performance, customer wait times, and service quality; address gaps and follow through on improvements.
- Coordinate with service, inventory, logistics, and IT teams to keep stores ready and resolve operational issues.
- Support hiring and training, and ensure new processes are consistently adopted across locations.
- Experience managing multiple locations or frontline teams in retail, customer service, hospitality, or similar operations.
- Strong people management skills and a track record of maintaining standards and improving performance.
- Confidence using KPIs, spreadsheets, and operational systems to guide decisions.
- Clear communication, strong customer service judgment, and consistent follow-through.
- Willingness to work on-site and travel regularly between locations.
E xperience managing remote customer support teams is a plus. Mechanical repair experience is not required. Benefits - 401(k) - Health insurance - Paid time off
From Whizz's careers page (Workable), checked 30 Oct 2026.
How to apply
- Select Apply on apply.workable.com. It opens Whizz's own application form in a new tab, run on Workable.
- Fill in the form and upload your résumé there. Jobiwork never sees your application.
- Whizz will reply to you directly. No real employer asks you for money to apply.
Posted 23 Sept 2026 · checked 30 Oct 2026 · Report this job