IT Administrator

• Own end-to-end corporate IT operations for the organisation and Bengaluru office.

• Own end-to-end corporate IT operations for the organisation and Bengaluru office.
• Manage MacBook, Windows devices, peripherals, and other IT hardware across the complete asset lifecycle.
• Lead hardware procurement, reseller negotiations, AMC management, warranty coordination, buybacks, refresh cycles, and replacements.
• Implement and manage zero-touch MDM and endpoint security across macOS and Windows environments.
• Manage endpoint encryption, patching, EDR, security policies, compliance controls, and remote-wipe capabilities.
• Maintain accurate IT asset records from procurement through disposal , ensuring zero untracked devices.
• Manage ITAM/ITSM platforms and maintain accurate asset, service, and support documentation.
• Own corporate office networking, including Wi-Fi, VLANs, 802.1X/RADIUS, guest networks, firewalls, and ISP connectivity.
• Ensure network reliability through appropriate redundancy, monitoring, troubleshooting, and vendor coordination.
• Manage conference-room and town-hall AV infrastructure to ensure reliable meeting and event experiences.
• Administer Google Workspace, SSO, SAML, user provisioning, and access management .
• Manage joiner, mover, and leaver processes and conduct periodic access reviews.
• Maintain SaaS application inventory, ownership, licensing, renewals, and technology spend.
• Support SOC 2 and ISO 27001 compliance requirements, including endpoint evidence, access reviews, policies, and audit documentation.
• Ensure backups are configured, monitored, and periodically tested.
• Establish and maintain IT policies, processes, documentation, and operational standards.
• Coordinate with vendors, technology partners, security teams, and internal stakeholders.
• Identify opportunities to improve IT reliability, security, automation, employee experience, and operational efficiency.
• Monitor technology costs and identify opportunities for vendor and SaaS optimisation.
• Troubleshoot critical infrastructure, endpoint, networking, identity, and workplace technology issues.
• Ensure the IT environment remains secure, scalable, compliant, and aligned with business requirements.

• 6–11 years of experience in corporate IT, IT operations, workplace technology, or a related field.
• At least 3 years of experience independently owning an IT site, office, or device fleet end to end .
• Strong hands-on experience managing corporate IT environments in a product company or technology startup.
• Production experience with MDM platforms such as Jamf, Kandji, Mosyle, Hexnode, or Microsoft Intune .
• Strong practical experience managing enterprise networks using technologies such as Ubiquiti UniFi, Meraki, Aruba, or Ruckus .
• Experience administering ITAM or ITSM platforms such as Snipe-IT, Freshservice, Jira Service Management, or ServiceNow .
• Hands-on experience with conference-room and workplace AV solutions such as Zoom Rooms, Google Meet hardware, Neat, Poly, Logitech, or Crestron .
• Strong understanding of endpoint security, device encryption, patch management, EDR, remote management, and security controls.
• Experience managing Google Workspace, SSO, SAML, identity lifecycle, and access reviews .
• Working knowledge of SOC 2, ISO 27001 , audit evidence, IT controls, and compliance requirements.
• Strong vendor management, procurement, negotiation, and IT budget-management skills.
• Excellent troubleshooting and problem-solving capabilities.
• Strong ownership mindset with the ability to operate independently as the primary IT owner.
• Excellent communication and stakeholder-management skills.
• Comfortable working in a fast-paced product/startup environment rather than a traditional IT services or pure GCC support setup.
• Strong attention to detail, documentation, security, and operational reliability.
• Willingness to work on-site in Bengaluru and take complete ownership of the corporate IT environment.