Technical Account Manager
- Location
- New York, San Francisco
- Work mode
- On-site
- Employment type
- Full-time
About the job
Tempo is a layer-1 blockchain purpose-built for stablecoins and real-world payments, born from Stripe’s experience in global payments and Paradigm’s expertise in crypto tech.
Tempo’s payment-first design provides a scalable, low-cost predictable backbone that meets the needs of high-volume payment use cases. Our goal is to move money reliably, cheaply, and at scale. Our north star is simplicity for users: fintechs, traditional banks, merchants, platforms, and anyone else looking to move their payments into the 21st century.
We're building Tempo with design partners who are global leaders in AI, e-commerce, and financial services: Anthropic, Coupang, Deutsche Bank, DoorDash, Mercury, Nubank, OpenAI, Revolut, Shopify, Standard Chartered, Visa, and more.
We’re a team of crypto-optimists, building the infrastructure needed to bring real, substantial economic flows onchain. We like to move fast and swing for the fences — join us!
Tempo is building the future of enterprise payments on-chain, and we need someone to own the success of our partners after they sign. As our Technical Account Manager, you’ll manage a book of enterprise customers as their primary point of contact—from onboarding and integration through launch and ongoing growth.
This is a founding role. You’ll build trusted relationships with your partners while defining the playbooks, processes, and feedback loops that turn early design partners into long-term anchors of our ecosystem.
WHAT YOU’LL DO
Account Management
- Own a portfolio of partners as their primary post-sales contact, accountable for relationship health, technical success, and ongoing engagement
- Build deep knowledge of each partner’s use case, architecture, and business goals, translating them into clear account plans and success milestones
- Lead regular check-ins and business reviews to track progress, address risks, and identify opportunities for deeper adoption alongside the Partnerships team
Onboarding & Technical Success
- Own the handoff from GTM and guide partners through onboarding, integration, and production launch
- Work with partner engineering teams to define integration scope, resolve blockers, and establish production readiness
- Serve as the primary escalation point for technical and operational issues, coordinating with engineering and product and keeping partners informed through resolution
- Provide ongoing technical guidance as partners scale their implementations and adopt new Tempo capabilities
Ecosystem & Scale
- Develop repeatable playbooks for onboarding, account management, and integration support across enterprise and ecosystem segments
- Establish account health metrics and success frameworks to proactively identify adoption gaps and partner risks
- Act as the voice of your partners internally, translating feedback into actionable product, engineering, and documentation improvements
ABOUT YOU
- Proven experience in technical account management, technical customer success, or a similar role at a blockchain, API-first, or fintech infrastructure company
- Experience managing a book of partners or customers, carrying relationships from signed agreement through scaled production deployment
- Strong technical fluency with APIs, integrations, and infrastructure; comfortable troubleshooting alongside developers and engineering teams
- Comfortable working across business and technical stakeholders, connecting implementation details to business outcomes
- High EQ and strong ownership; partners trust you as an extension of their team, and you follow through on commitments
- Experience with payments, blockchain infrastructure, or validator operations is a strong plus
ATTRIBUTES
- Scrappy and hands-on—you’ll dig into a complex integration without being asked
- Proactive and anticipatory; you identify risks before they become partner problems
- Organized and dependable, balancing priorities across a growing portfolio
- Clear communicator who translates technical complexity into business value
- Energized by ambiguity and the pace of an early-stage company
- Deeply curious about payments, blockchain infrastructure, and the ecosystem being built around stablecoins
From Tempo's careers page (Ashby), checked 29 Oct 2026.
How to apply
- Select Apply on tempo.io. It opens Tempo's own application form in a new tab, run on Ashby.
- Fill in the form and upload your résumé there. Jobiwork never sees your application.
- Tempo will reply to you directly. No real employer asks you for money to apply.
Posted 23 Sept 2026 · checked 29 Oct 2026 · Report this job