Manger - E Commerce

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Job Description Manger - E CommerceWe are looking for a commercially driven Key Account Manager to manage and grow strategic e-commerce accounts such as Amazon, Flipkart / Nykaa / Quick Commerce. The role will own revenue, profitability, availability, visibility and overall account performance, while building strong relationships with key platform stakeholders. KEY ROLES & RESPONSIBILITIES • Own monthly and annual sales targets and drive revenue growth across assigned e-commerce accounts. • Develop and execute Annual Business Plans / Joint Business Plans with key accounts. • Build strong relationships with Amazon, Flipkart, Nykaa / quick commerce partners. • Drive assortment expansion, new product launches, pricing, promotions and online visibility. • Ensure strong product availability, catalogue hygiene, fill rates and order fulfilment across portals. • Monitor inventory, forecasts, open orders, cancellations and operational KPIs; partner with Supply Chain to improve service levels. • Lead negotiations on Terms of Trade, margins, trade spends, promotions and commercial agreements. • Track account profitability, trade investments and costs; identify opportunities for profitable growth. • Analyse account performance and consumer/platform data to identify growth opportunities and corrective actions. • Drive timely resolution of claims, deductions, credit notes and receivables in partnership with Finance. • Collaborate with Marketing, Supply Chain, Demand Planning, Finance and Customer Service teams to deliver account plans.