Students Circles India
From company careers site
Technical Support Specialist
- Location
- Pune, Maharashtra, IN
- Work mode
- On-site
- Employment type
- Full-time
About the job
• Providing quality support to clients
- Providing quality support to clients
- Ensuring stability of client product image stability
• Response time
- Response time
- Customer and CSM satisfaction
- Support participation (participation in at least 20% of all incoming requests)
- Image processing stability, suggestions for improvements
• Median first response time and overall median response time on Intercom under 5 minutes
- Median first response time and overall median response time on Intercom under 5 minutes
- Customer satisfaction on Intercom over 90%
- CSM satisfaction on Jira higher than 4/5
- Participation in at least 20% of all incoming requests
- Number of failed image processing requests lower than 1M in 24 hours
• Client direct support on Intercom
- Client direct support on Intercom
- Internal support on Jira and Slack channel product-support
- Image processing stability
• Communication skills
- Communication skills
- Patience & empathy
- Basic SQL
- Fluent English - both written and verbal
- Knowledge of APIs (FB GraphAPI, GA API)
- Advanced Logs understanding (Graylog)
- Deep understanding of image processing in Meta and in ROI Hunter
- Browser development tools
- Hands on AI Experience
- Marketing strategies
- Technical writing skills
From Students Circles India's careers page (Company careers page), checked 29 Oct 2026.
How to apply
- Select Apply on studentscircles.com. It opens Students Circles India's own application form in a new tab, run on Company careers page.
- Fill in the form and upload your résumé there. Jobiwork never sees your application.
- Students Circles India will reply to you directly. No real employer asks you for money to apply.
Posted 22 Oct 2026 · checked 29 Oct 2026 · Report this job
