Technical Support Engineer
- Location
- Gurugram, Haryana, IN
- Work mode
- On-site
- Employment type
- Full-time
About the job
We are looking for a technical support engineer to join our team in Gurgaon (hybrid) and help keep our production systems healthy through the night. This is a night-shift role, primarily graveyard hours (10:00 PM – 7:00 AM IST), rotating between two team members. You will be the first line of response for production alerts, incident triage and customer-facing technical issues outside regular business hours, making sure AiDASH products and platforms keep delivering for our customers around the clock. How you'll make an impact:
• Monitor application health and respond to alerts across production systems during your shift
- Monitor application health and respond to alerts across production systems during your shift
- Own incident management – identify, triage and drive incidents to resolution, escalating to the right team when needed
- Investigate issues using logs and database queries to find the root cause
- Track tickets against SLA commitments and flag anything at risk of breach
- Draft clear, accurate responses to customers and internal stakeholders, and join customer calls as needed
- Freshers with strong technical fundamentals are welcome, as are candidates with 1–2 years of experience in technical/production support, L1/L2 support, or a similar ticket-driven role
- Comfortable with SQL – able to query and reason about data
- Ability to read and troubleshoot API/backend logs and errors (HTTP status codes, request/response payloads)
- Working knowledge of Jira – ticket triage and writing clear technical updates
- Strong communication – written (customer-facing responses, engineering coordination) and verbal (comfortable getting on calls directly with customers)
- Willingness to work primarily night shifts (10:00 PM – 7:00 AM IST) on a rotational basis, with a hybrid setup from Gurgaon.
From Students Circles India's careers page (Company careers page), checked 31 Oct 2026.
How to apply
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Posted 13 Oct 2026 · checked 31 Oct 2026 · Report this job