Henlo Pets
From company careers site
Last Mile Manager
- Location
- Bengaluru, KA, India
- Work mode
- On-site
- Employment type
- Full-time
About the job
Experience: 6-8
Last Mile Manager Role Overview Own end-to-end last-mile operations with a strong focus on delivery performance, courier governance, RTO reduction, and real-time control tower management. Key Responsibilities
• SLA & DOT: Drive delivery SLA adherence and Delivery on Time (DOT) across the network.
- SLA & DOT: Drive delivery SLA adherence and Delivery on Time (DOT) across the network.
- Courier Governance: Manage courier partners and resolve operational issues including wrong/missing/damaged shipments, fake attempts, delivery failures, and customer complaints.
- RTO Management: Drive RTO reduction, identify root causes, and ensure timely RTO reconciliation and closure.
- Last Mile Control Tower: Run the control tower to provide real-time visibility on breaches, pendency, RTOs, exceptions, and critical shipments; drive timely interventions.
- Performance Management: Track courier performance, identify gaps, and drive corrective actions with partners.
- Process Improvement: Identify recurring operational gaps and implement initiatives to improve delivery quality, customer experience, and last-mile efficiency.
- 3–8 years of experience in last-mile operations, preferably in e-commerce/D2C/logistics.
- Strong experience in courier partner management and operational problem-solving .
- Data-driven with strong analytical and execution skills.
- Comfortable managing high-volume, fast-paced last-mile operations.
From Henlo Pets's careers page (Keka), checked 29 Oct 2026.
How to apply
- Select Apply on supertails.com. It opens Henlo Pets's own application form in a new tab, run on Keka.
- Fill in the form and upload your résumé there. Jobiwork never sees your application.
- Henlo Pets will reply to you directly. No real employer asks you for money to apply.
Posted 18 Sept 2026 · checked 29 Oct 2026 · Report this job