Payu India Settlement And Processing
From company careers site
TL -Call Centre Operations
- Location
- Mumbai
- Work mode
- On-site
- Employment type
- Full-time
About the job
Job Title: TL/AM ( Call Center Operations) Job Location: Mumbai Role Type: Contract
About the Role
- Managing Call center operations of the front end and the backend teams
- Should be well versed with Call Center Training & making Quality processes
- Monitoring team Performance, Productivity and Qualitative / Quantitative metrics like Service Level, AHT, NPS, Call quality, etc.
- Responsible for end to end customer contact processes and associated customer experience
- Responsible to work with CRM teams and bring enhancements to increase upfront resolutions (FTR)
- Responsible for increase in C-SAT & Propose ways to tech teams to bring automations in the process.
- Develop partnerships with internal teams / group teams to improve speed of issues resolutions and to recommend product improvements
- Ability to do qualitative and quantitative analysis into meaningful insights
- Should be able to solve customer service tickets within TAT
Requirements:
- 5-8 yrs of experience
- Call Center ops
- Team Management
- Process management
- CRM
- Proficient in MS office tools - Excel & PPT
From Payu India Settlement And Processing's careers page (Company careers page), checked 29 Oct 2026.
How to apply
- Select Apply on payu.in. It opens Payu India Settlement And Processing's own application form in a new tab, run on Company careers page.
- Fill in the form and upload your résumé there. Jobiwork never sees your application.
- Payu India Settlement And Processing will reply to you directly. No real employer asks you for money to apply.
Posted 19 Oct 2026 · checked 29 Oct 2026 · Report this job