M1 Manager - Program Management
- Location
- Mumbai
- Work mode
- On-site
- Employment type
- Full-time
About the job
Mumbai
About the Team
The Customer Success team at Wibmo is a high-performing, cross-functional group focused on driving customer satisfaction and successful adoption of our solutions. Our Customer Success Managers work closely with product, engineering, and business teams to ensure seamless onboarding, faster execution, and effective go-to-market strategies. By bridging the gap between technical delivery and customer needs, we coordinate cross-functional efforts to deliver value and ensure the success of complex initiatives for our clients.
About the Role
This is an Individual Contributor role where the individual will be expected to be a problem solver and execution specialist. The person will be expected to handle multiple critical projects at one point in time and work synchronously. CSMs liaison with Product team and Engineering to get products built and succefully delivered. This role would require the following
- Technical Acumen: Understanding of relevant technologies and development practice
- Domain : Payments
- Project Management: Expertise in methodologies like Agile, Waterfall, or hybrid approaches
- Communication: Ability to communicate with different stakeholders effectively
- Problem-Solving: Creative approaches to overcoming obstacles
- Leadership: Influencing without direct authority
What we are looking for:
- Good understanding of the payments, fintech and Digital (SaaS, PaaS) background
- Hands on experience in collaborating with cross functional teams such as Product, Engineering, Operations, Sales and Finance.
- Proficient in managing client relationship.
- Hands on in delivering large projects to banks
- Business savy, customer centric and good communication.
Requirements:
- 6+ yrs with minimum 2 years of client facing role experience in payments.
- Should be from a Payments background with deep knowledge on Payment Security
- Sustaining business growth and profitability by maximizing value
- Analyzing customer data to improve customer experience
- Holding product demonstrations for customers and cross selling
- Establish clear client retention goals
- Process milestones for the clients
- Assist customers with setting up and navigating software
- Promote the value of the product
- Upsell services and products with the brand image
- Promote value through customer experience
- Assist in creating training courses and educational materials
- Review customer complaints and concerns and seek to improve the customer experience
- Develop and manage client portfolios.
- Sustain business growth and profitability by maximizing value.
- Improve onboarding processes.
- Evaluate and improve tutorials and other communication infrastructure.
- Mediate between clients and the organization.
- Handle and resolve customer requests and complaints.
The excitement:
- Opportunity to work with all the leading banks in India , APAC and MEA regions
- Collaborating with business and enginenring and product leaders provide different solutions to the bank.
- Opportunity to learn and witness end to end product, sales and delivery life cycle
What we offer?
- A positive, get-things-done workplace
- A dynamic, constantly evolving space (change is par for the course – important you are comfortable with this).
- An inclusive environment that ensures we listen to a diverse range of voices when making decisions.
- Ability to learn cutting edge concepts and innovation in an agile start-up environment with a global scale.
- Access to 5000+ training courses accessible anytime/anywhere to support your growth and development (Corporate with top learning partners like Harvard, Coursera, Udacity).
About us:
PayU, one of India's leading digital financial services providers with Prosus as an investor, operates businesses that are regulated by the Reserve Bank of India and offers advanced solutions to meet the digital payment requirements of the Indian market. PayU India companies aim to create a full-stack digital financial services platform to serve all (tapped and untapped) financial needs of customers through technology solutions. PayU provide payment gateway solutions to online businesses through its cutting-edge and award-winning technology and has empowered 5 lakhs+ businesses, including India’s leading enterprises, e-commerce giants and SMBs. It enables businesses to collect digital payments across 150+ online payment methods such as Credit Cards, Debit Cards, Net Banking, EMIs, pay-later, QR, UPI, Wallets, and more. It’s a preferred partner in the affordability ecosystem, offering the maximum coverage of issuers
From Payu India Settlement And Processing's careers page (Company careers page), checked 31 Oct 2026.
How to apply
- Select Apply on payu.in. It opens Payu India Settlement And Processing's own application form in a new tab, run on Company careers page.
- Fill in the form and upload your résumé there. Jobiwork never sees your application.
- Payu India Settlement And Processing will reply to you directly. No real employer asks you for money to apply.
Posted 8 Oct 2026 · checked 31 Oct 2026 · Report this job