Senior Customer Program Manager
- Location
- San Diego, California, United States
- Work mode
- On-site
- Employment type
- Full-time
About the job
The Senior Customer Program Manager is responsible for managing customer requests, commitments, documentation, schedules, and action items across complex technical programs. This role serves as a key interface between customers and internal engineering, operations, project management, and legal teams. Key Responsibilities
- Manage and prioritize customer requests, requirements, and commitments.
- Organize and maintain customer-provided documentation, specifications, contracts, and program information.
- Develop and maintain the high-level program schedule , including key milestones and deliverables.
- Review contractual documents and work with in-house legal counsel to understand and appropriately apply contractual requirements.
- Maintain a customer-facing action tracker , including owners, due dates, and status.
- Drive cross-functional teams to close customer and internal action items on time.
- Identify schedule, scope, contractual, and execution risks and escalate as appropriate.
- Coordinate customer meetings, document decisions, and communicate program status.
- Ensure customer expectations and commitments are clearly understood across the organization.
Requirements
• This position requires access to export-controlled information. Employment is contingent upon the applicant being a U.S. person as defined by 8 U.S.C. § 1324b(a)(3).
- This position requires access to export-controlled information. Employment is contingent upon the applicant being a U.S. person as defined by 8 U.S.C. § 1324b(a)(3).
• Degree in Engineering or a related field.
- Degree in Engineering or a related field.
- 10+ years of experience in program management.
- Strong organizational and project management skills.
- Exceptional attention to detail and follow-through.
- Ability to understand technical and contractual documents.
- Strong written and verbal communication skills.
- Ability to work effectively across engineering, operations, legal, and executive teams.
- Experience with project scheduling and action-tracking tools.
• Experience in photonics, lasers, optics, or quantum.
- Experience in photonics, lasers, optics, or quantum.
- Technical or engineering background.
- Experience managing complex hardware development programs.
• You're creative, flexible, and eager to wear multiple hats. • You're passionate about building systems from the ground up and comfortable with ambiguity and change. Benefits The expected annual salary range for this position is $130,000-$175,000.
As a full-time employee, you will be eligible for Monarch’s comprehensive benefits package, which includes:
- Medical, Dental, and Vision insurance
- Fidelity 401(k) plan with 4% employer matching
- 20 paid time off (PTO) days per year
- 13 paid company holidays
- 9/80 work schedule (every other Friday off)
Monarch Quantum is proud to be an equal opportunity employer and does not discriminate on the basis of race, color, citizenship status, national origin, ancestry, sex, sexual orientation, age, religion, creed, physical or mental disability, medical condition, marital status, veteran status or any other characteristics protected under applicable federal, state and local laws.
From Monarch Quantum's careers page (Workable), checked 29 Oct 2026.
How to apply
- Select Apply on apply.workable.com. It opens Monarch Quantum's own application form in a new tab, run on Workable.
- Fill in the form and upload your résumé there. Jobiwork never sees your application.
- Monarch Quantum will reply to you directly. No real employer asks you for money to apply.
Posted 6 Oct 2026 · checked 29 Oct 2026 · Report this job