Director, Customer Onboarding
- Location
- San Diego, California, United States
- Work mode
- On-site
- Employment type
- Full-time
About the job
About PracticeTek Stop scrolling-your dream job might just be here! At PracticeTek, we don’t do ordinary, we do bold ideas, big impact, and endless opportunities to grow. Imagine working with teammates who celebrate your wins, challenge you to think bigger, and cheer you on every step of the way. Imagine building solutions that actually change lives and reshape how healthcare works. That’s the vibe here: high-energy, high-impact, and 100% human. Ready to jump in? Let’s go! We’re on a mission to revolutionize healthcare practices effortlessly and we live out our brand promise every day: being the Trusted Partner in retail healthcare. PracticeTek is one of the largest retail-healthcare tech providers in North America, offering everything a practitioner would need, from pre-encounter workflows to practice management, analytics, digital intake forms, marketing tools, EHRs, and payment systems, for a whopping 40,000+ clinics worldwide. Over the years, we’ve brought together the best-in-class platforms that serve the Chiropractic, Wellbeing, Vision and Dental providers and their patients; and we are united by one mission, to revolutionize retail healthcare practices effortlessly. Here, you’ll have the flexibility to contribute across multiple brands, each offering a unique path for growth. Whether you’re building products, supporting customers, or driving strategy, your journey with PracticeTek is full of opportunity. We believe in showing up with consistent care, staying always ahead, keeping our approach market-in, making every experience feel effortless, owning it openly, and striving to do right in every decision. These aren’t just words; they’re how we live, work, and make an impact together.
At PracticeTek, you’ll get to:
- Shape the future of healthcare with technology solutions that are always evolving to meet real-world needs.
- Team up with passionate, talented people who care deeply about patients, providers, and making a difference.
- See your impact firsthand by helping practices deliver care that’s simpler, smarter, and better for everyone.
- Grow your career and your skills in an environment that celebrates curiosity, collaboration, and continuous development.
Why You’ll Love It Here As part of the TekTribe, you’ll enjoy:
- Comprehensive health, dental, and vision coverage options
- Wellness benefits that support lifestyle, behavioral health, and overall wellbeing
- Flexible paid time off, sick time, and 10 company-paid holidays
- 401(k) plan with company match to help you build your future
- Culture Committee driving initiatives that spark connection, fun, and belonging
- A workplace powered by innovation, collaboration, and energy every day
If you’re based in Las Vegas, NV; Green Bay, WI; or San Diego, CA, you’ll enjoy a dynamic hybrid setup spending three days each week collaborating in the office and the rest working from wherever you’re most productive.
What You’ll Do Here’s how you’ll help us bring our mission to life and show up as a Trusted Partner:
• Onboarding Strategy & Standardization:
- Onboarding Strategy & Standardization:
• Customer Journey Ownership (0–90 Days):
- Customer Journey Ownership (0–90 Days):
• Execution Across Verticals:
- Execution Across Verticals:
• AI, Automation & Scaled Onboarding:
- AI, Automation & Scaled Onboarding:
• Sales & Pre-Onboarding Alignment:
- Sales & Pre-Onboarding Alignment:
How Success is Measured Here’s how we’ll know you’re making an impact and raising the bar:
- Time-to-Value (TTV): Measurable reduction in onboarding timelines across all verticals
- 90-Day Retention: Increased customer retention within the first 90 days post-go-live
- Product Adoption: Improved early-stage feature adoption and engagement rates
- Onboarding Completion Rate: ≥90% of customers completing onboarding within defined timelines
- Onboarding CSAT: ≥90–95% customer satisfaction during onboarding
- Sales-to-Onboarding Alignment: Reduction in onboarding delays and rework due to improved handoff quality
- Operational Efficiency: Reduction in manual onboarding effort through automation, AI, and scaled onboarding models
What You Bring Your unique talents are what make you shine. For this role, success looks like:
- 8–10+ years of experience in SaaS onboarding, implementation, or customer success, including 4+ years in leadership roles
- Proven ability to build and scale onboarding programs across multiple products, brands, or business lines
- Experience building onboarding programs, frameworks, or systems from the ground up or significantly transforming existing ones
- Experience working in multi-vertical or complex environments, balancing standardization with flexibility
- Strong understanding of onboarding and lifecycle metrics, including TTV, adoption, and early retention
- Hands-on experience with Userpilot (or similar), Salesforce, and AI tools to drive scalable onboarding
- Track record of driving process improvement and operational efficiency
- Experience partnering with Sales teams to improve scoping, expectation setting, and onboarding readiness
- Strong cross-functional leadership skills across Product, Engineering, and GTM teams
- Strategic thinker with a bias toward execution and measurable outcomes
- Passion for delivering a high-quality customer experience tied to business results
Ready to Join? If you’re excited to bring your ideas, energy, and expertise to a team that’s shaping the future of healthcare, we can’t wait to hear from you. Apply today and let’s make healthcare simpler, smarter, and Better.Together.
The Fine Print (That Really Matters) At PracticeTek, we determine compensation by considering market data, internal equity, and each candidate’s skills and experience. For this position, we reasonably expect to pay between $120,000 - $140,000. This role is also eligible for benefits, including health, dental, vision, paid time off, 401(k) with company match, and may be eligible for additional compensation such as bonuses or equity, as applicable. This job description is not a contract of employment and does not alter the at-will relationship between PracticeTek and its employees.
From PracticeTek's careers page (Workable), checked 28 Oct 2026.
How to apply
- Select Apply on apply.workable.com. It opens PracticeTek's own application form in a new tab, run on Workable.
- Fill in the form and upload your résumé there. Jobiwork never sees your application.
- PracticeTek will reply to you directly. No real employer asks you for money to apply.
Posted 10 Oct 2026 · checked 28 Oct 2026 · Report this job