Client Success Manager

About the company Our client is a fast-growing technology company. The role Raydar is recruiting for this role on behalf of our client. Own a dedicated portfolio of client accounts from onboarding through completion of a multi-step engagement. The role blends frontline support with hands-on operational execution, and performance is judged on speed, accuracy and client confidence. What you'll do - Serve as the first point of contact for client questions arriving by ticket, email and phone. - Own the client experience across the full engagement while meeting service-level targets and satisfaction scores. - Complete specialized filings, agreements, account closures and fund distributions on behalf of clients. - Onboard new clients onto the software platform and guide them through the end-to-end process. - Build deep expertise in the subject area so you can assist clients at any stage. - Pass along client feedback to help improve the product and service. - Partner with fellow client success managers, engineering and go-to-market colleagues on client outcomes. - Write educational articles for the customer help center. Requirements What we're looking for - 2 to 4 years in a client-facing role such as operations, support, account management or customer success. - Clear written and verbal communication, with confidence speaking with founders, lawyers, investors and tax professionals. - Ability to quickly master intricate, software-supported processes. - Natural curiosity and a habit of stepping back to ask the right questions. - An empathetic approach to clients in high-stakes, emotional situations. - Adaptability and resourcefulness, with sound judgment when situations are ambiguous. - Strong organization to manage a large book of active clients without anything slipping. - Ability to work on-site five days a week in New York City, or willingness to relocate. - Proven success managing your own book of business at an individual level. Bonus points - Prior startup experience. - Familiarity with help desk and ticketing tools. - Project management background. - Some background in compliance-oriented or finance-related workflows. - Comfort with phone-first client interaction. Benefits Compensation and benefits - Base salary: USD 90,000 to 135,000 per year - Equity - Medical, dental and vision coverage - Unlimited paid time off and company holidays - Career growth opportunities Location and work model - New York City, NY, United States - On-site, 5 days per week in office - Full-time