Head of Customer Success
- Location
- New York, New York, United States
- Work mode
- On-site
- Employment type
- Full-time
About the job
About the company Our client is a healthcare technology company. The role Raydar is recruiting for this role on behalf of our client. Lead the customer success function as a player-coach, personally managing a small portfolio of top accounts while guiding a small team. The work spans senior-level relationship building, getting customers live after initial pilots, and improving the team's operating playbooks. What you'll do - Manage a portfolio of strategic accounts and build strong working relationships with senior leaders at those customers, which makes up most of the role. - Coach and lead a small team of deployment and technical specialists. - Review and strengthen existing deployment and customer success playbooks so they become a more repeatable process. - Move customers from pilot to go-live, shorten deployment timelines, and protect account health and net revenue retention. - Reduce churn by working proactively with customers to realize the value of their contracts. - Identify technical issues in customer system integrations at a high level and partner with engineering leadership to resolve them. - Take over existing key customer relationships from technical leadership. Requirements What we're looking for - Five or more years in a role accountable for large business customers and their ongoing relationships. - Hands-on ownership of enterprise accounts within customer success or deployment work. - Credibility and rapport with top-level leaders, so you can step into key accounts right away. - Track record supporting customers after the sale on technical products that need tailored integrations, ideally in healthcare or B2B SaaS. Bonus points - Some experience managing one or two direct reports. - Background in solutions engineering. Benefits Compensation and benefits - Base salary: USD 170,000 to 230,000 per year - Equity - Health, dental and vision coverage - Commuter benefits - Flexible time off Location and work model - New York, NY, United States - On-site, 5 days per week in office - Full-time
From Raydar's careers page (Workable), checked 30 Oct 2026.
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Posted 16 Oct 2026 · checked 30 Oct 2026 · Report this job