Head of Deployments

About the company Our client is an industrial technology company. The role Raydar is recruiting for this role on behalf of our client. Lead and expand a field engineering group that installs and commissions technology in customer production facilities. Set weekly priorities, rescue struggling rollouts, support pre-sale conversations and shape how deployment services are packaged. This is a high-autonomy leadership position with significant travel to customer sites. What you'll do - Reset team priorities each week, assigning people to projects and rebalancing workloads when problems surface. - Find enterprise rollouts that have stalled in any region and get them moving again, including handling difficult customer calls alongside sales colleagues. - Present the deployment approach to mid-market and enterprise prospects before contracts are signed, and drive growth across additional sites. - Recruit field engineers in the US and abroad, and coach them with prompt feedback after each customer visit. - Conduct metrics, forecast and capacity reviews with company leadership. - Bring field learnings into product planning and help establish deployment work as a regular chargeable service. Requirements What we're looking for - 5+ years of relevant experience. - Proven record installing technology on customer production floors and running complex rollouts spanning many sites or several countries. - Experience building and managing a field engineering, professional services or implementation group. - History of owning industrial automation projects from kickoff through go-live, working with controls, supervisory, operator interface, execution and data historian systems. - Background in industrial automation, robotics or process manufacturing. - A strong customer-first mindset, shown through concrete examples. - Excellent people skills for working with customers and colleagues, including mentoring engineers. - Willingness and ability to travel 25% to 50% of the time, including internationally. - A university background in an engineering field is preferred. Bonus points - Experience making services a separately billed revenue stream. - Experience creating partner models with third-party integrators. - Experience growing a small early team into a much larger one. Benefits Compensation and benefits - Base salary: USD 150,000 to 200,000 per year - Equity - Health, dental and vision coverage - Life and disability insurance - Retirement plan with employer match - Commuter benefit - Health and wellness benefit - Professional development opportunities - Bonus opportunities Location and work model - Boston, Massachusetts, United States - On-site, 5 days per week in office - Full-time - Travel to customer sites of 25% or more