Customer Service Specialist
- Location
- Williamsport, Pennsylvania, United States
- Work mode
- On-site
- Employment type
- Part-time
About the job
Customer Service Specialist Utilities Assistance Program | STEP, Inc. Make a difference in your community every day. Do you enjoy helping people, solving problems, and providing outstanding customer service? STEP, Inc. is seeking a Customer Service Specialist to join our Utilities Assistance Program . In this important role, you'll assist individuals and families in accessing utility assistance programs, community resources, and support services that help improve their quality of life. If you're detail-oriented, compassionate, organized, and thrive in a fast-paced environment where every interaction matters, we'd love to hear from you. What You'll Do As a Customer Service Specialist, you will:
• Welcome customers and visitors with professionalism and courtesy. • Answer phones, respond to inquiries, and connect individuals with appropriate resources. • Assist customers with applications, eligibility screenings, and program enrollment. • Gather, verify, and accurately enter customer information into agency databases. • Educate customers about utility assistance programs and available community services. • Review and maintain customer records while ensuring confidentiality. • Process referrals, recertifications, and program documentation. • Collaborate with team members to provide exceptional customer support. • Help individuals navigate services that address essential household needs. ~~~~~~~~~~~~~~ To view the full job description, please click here or copy and paste the full web address into your browser: https://www.stepcorp.org/file_download/7fe19c5b-6470-450d-bf6d-b4b23c7c9ff1 Pay Rate: $18.09 Schedule: 20 hours per week - flexible (5 days x 4 hours or 4 days x 5 hours); start time also flexible within regular office hours ~~~~~~~~~~~~~~ Ready to Apply? If you're passionate about customer service and want to make a positive difference in the lives of others, we encourage you to apply today and become part of the STEP team.
STEP, Inc. is an Equal Opportunity Employer. Requirements Required Qualifications
- High school diploma or GED.
- At least one year of office or administrative experience.
- Strong communication and customer service skills.
- Experience with data entry, databases, spreadsheets, and general computer applications.
- Ability to maintain accuracy and attention to detail while managing multiple tasks.
From STEP, Inc.'s careers page (Workable), checked 29 Oct 2026.
How to apply
- Select Apply on apply.workable.com. It opens STEP, Inc.'s own application form in a new tab, run on Workable.
- Fill in the form and upload your résumé there. Jobiwork never sees your application.
- STEP, Inc. will reply to you directly. No real employer asks you for money to apply.
Posted 25 Sept 2026 · checked 29 Oct 2026 · Report this job