Customer Support Agent
- Location
- Brooklyn, New York, United States
- Work mode
- On-site
- Employment type
- Part-time
About the job
Bandit Running is a pioneering technical performance brand committed to creating innovative, high-quality apparel and gear for goal-driven runners. Our mission to “Evolve Running” guides everything we do, always prioritizing the needs of the global running community. As the fastest-growing brand in the sport, we challenge conventional brand-building norms, prioritizing an extremely high bar for disruptive excellence across product, experiences, and content. Our vision is to build an enduring, iconic brand that breaks down barriers and inspires greater passion and participation in the sport we love. The Customer Support Agent is a critical role on Bandit’s team, dedicated to delivering exceptional customer experiences across all communication channels. Based in New York, this is a hybrid in-office position, ensuring close collaboration with our team while maintaining flexibility. The role ensures timely, professional, and accurate support that reflects Bandit’s standard of excellence. Primary Responsibilities
• Provide accurate and timely support primarily via email and other channels
- Provide accurate and timely support primarily via email and other channels
- Address customer inquiries related to orders, shipping, returns, and product details
- Maintain efficiency and consistency in customer interaction
- Ensure rapid response times during high-traffic periods like seasonal drops
- Support the training of new hires and contribute to process improvements
- Support knowledge-sharing initiatives to enhance customer service quality
• 2+ years of customer support experience preferred (e.g., e-commerce or retail)
- 2+ years of customer support experience preferred (e.g., e-commerce or retail)
- Excellent written communication and problem-solving skills, with the ability to identify and escalate issues
- Proven ability to multitask and manage high-volume support inquiries while maintaining accuracy and consistency
- Proficiency with customer support platforms (e.g., Gorgias, Zendesk, Siena AI)
- Collaborative, team-oriented mindset with openness to feedback and eagerness to learn, train, and share best practices
• Part-time (up to 30 hours) hybrid role based in Brooklyn, NY; In-Person office requirement 1-2 days per week
- Part-time (up to 30 hours) hybrid role based in Brooklyn, NY; In-Person office requirement 1-2 days per week
- Competitive pay ($21/hour)
- Getting in on the ground floor of an exciting startup, with major opportunities for growth
- Engaging, team-oriented work environment
From Bandit Running's careers page (Workable), checked 27 Oct 2026.
How to apply
- Select Apply on apply.workable.com. It opens Bandit Running's own application form in a new tab, run on Workable.
- Fill in the form and upload your résumé there. Jobiwork never sees your application.
- Bandit Running will reply to you directly. No real employer asks you for money to apply.
Posted 16 Oct 2026 · checked 27 Oct 2026 · Report this job