Call Center Agent
- Location
- Baton Rouge, LA, United States
- Work mode
- On-site
- Employment type
- Full-time
About the job
Company Description NextShining. is a leading recruitment and staffing agency dedicated to connecting top talent with the right opportunities. We specialize in providing customized workforce solutions that help businesses grow and professionals advance their careers. With a focus on excellence, integrity, and personalized service, we ensure the perfect match for every client and candidate. At NextShining., we are committed to driving success for both companies and individuals in today’s dynamic job market.
Job Description NextShining is seeking a professional and motivated Call Center Agent to join our team in Baton Rouge, Louisiana. In this role, you will communicate directly with customers, provide accurate information, assist with questions or concerns, and ensure each interaction reflects a high standard of service. The ideal candidate is confident, dependable, organized, and comfortable communicating with different types of people in a fast-paced environment. Responsibilities
- Handle inbound and outbound customer calls professionally.
- Assist customers with questions, requests, and general inquiries.
- Provide clear and accurate information regarding available services.
- Maintain a positive and professional approach during every interaction.
- Document customer conversations and relevant information accurately.
- Follow established procedures and communication standards.
- Identify customer needs and provide appropriate solutions or assistance.
- Collaborate with team members and supervisors to maintain service quality.
- Meet individual and team performance expectations.
- Develop strong communication, customer service, and problem-solving skills.
Qualifications
- Strong verbal communication and interpersonal skills.
- Professional and customer-focused attitude.
- Ability to communicate clearly and confidently over the phone.
- Good listening and problem-solving abilities.
- Comfortable working in a structured and fast-paced environment.
- Ability to stay organized and manage multiple responsibilities.
- Reliable, punctual, and motivated to learn.
- Ability to work independently while contributing to a team environment.
- Basic computer and data-entry skills.
Additional Information
- Competitive salary of $33,000–$38,000 per year
- Full-time employment
- Professional growth opportunities
- Career development and advancement opportunities
- Training and ongoing support
- Opportunity to strengthen communication, customer service, and professional skills
- Collaborative and supportive work environment
- Performance-focused culture with opportunities to take on greater responsibilities
From Alphabe Insight Inc's careers page (SmartRecruiters), checked 29 Oct 2026.
How to apply
- Select Apply on jobs.smartrecruiters.com. It opens Alphabe Insight Inc's own application form in a new tab, run on SmartRecruiters.
- Fill in the form and upload your résumé there. Jobiwork never sees your application.
- Alphabe Insight Inc will reply to you directly. No real employer asks you for money to apply.
Posted 8 Oct 2026 · checked 29 Oct 2026 · Report this job