Service Account Assistant

• Assist with the daily administration and maintenance of customer accounts.

• Respond to client questions and service requests in a professional and timely manner.

• Coordinate with internal departments to help resolve account and service-related matters.

• Maintain accurate client information, records, notes, and documentation.

• Assist with account updates, service changes, and administrative requests.

• Monitor open requests and follow up to ensure appropriate completion.

• Prepare reports, account documentation, and internal records when required.

• Support scheduling, correspondence, and general administrative activities.

• Help identify and resolve discrepancies related to customer accounts.

• Maintain confidentiality when handling customer and company information.

• Contribute to a positive and efficient customer experience.

• Support additional administrative and operational projects as needed.

Qualifications

• Strong written and verbal communication skills.

• Excellent organizational and time-management abilities.

• Strong attention to detail and accuracy.

• Ability to manage multiple responsibilities and priorities effectively.

• Professional and customer-focused approach.

• Comfortable working independently and as part of a team.

• Strong problem-solving and critical-thinking skills.

• Ability to learn new systems, processes, and procedures quickly.

• Basic proficiency with computers, email, spreadsheets, and office software.

• Reliable, adaptable, and committed to maintaining professional standards.

Additional Information

• Competitive salary of $44,000 – $48,000 per year

• Full-time employment

• Professional growth opportunities

• Career development opportunities

• Opportunities to expand administrative and account-management skills

• Collaborative and professional work environment

• Training and ongoing support

• Opportunity to take on additional responsibilities as the company grows

• Stable position within a growing organization