Member Experience Associate - Female Locker Room, E Madison

Company Description WHO WE ARE Equinox is a category of one, setting the global standard for luxury health, wellness, and hospitality. Our spaces are intentionally elevated, our standards uncompromising, and our expectations high. We attract people who take pride in excellence, care deeply about quality, and want to be part of something that feels different the moment you walk through the door.

We are builders, operators, and innovators who believe great environments and meaningful human connection change lives. Diversity, belonging, and ownership aren’t slogans here, they’re how we work. At Equinox, colleagues don’t just support the business; they shape the future of wellness. Because for us, it’s not fitness. It’s life. WHAT WE DO We create premium, immersive experiences where performance, hospitality, design, and human connection converge—and every detail matters. This is not a traditional fitness environment. It is a place where high standards, accountability, and pride in craft define the work.

Fueled by an entrepreneurial mindset, we trust our people with real responsibility and real impact. Growth is earned through action, learning is hands‑on, and careers are built by those who want to operate at the highest level. At Equinox, we don’t just offer opportunities—we offer long‑term pathways for people who want to do meaningful work in an environment that expects more and delivers more.

Job Description The Member Experience Associate ensures an exceptional, hospitality driven experience for all members by providing attentive service, maintaining elevated facility standards, and supporting daily locker room operations. As a key ambassador of our club, this role delivers warm, personalized interactions while upholding a refined, well organized environment throughout the member spaces. Key Responsibilities Luxury Service & Member Engagement

Qualifications • Experience in luxury hospitality, fitness, wellness clubs, or member based environments preferred. • Strong communication and interpersonal skills with a welcoming, polished demeanor. • High attention to detail and a passion for maintaining refined environments. • Ability to multitask in fast paced surroundings with calmness and professionalism. • Demonstrates discretion and good judgment when handling personal items and sensitive interactions. Physical Requirements

Pay Transparency: $20-22 hourly based on experience

Additional Information ADDITIONAL INFORMATION AS A MEMBER OF THE EQUINOX TEAM YOU WILL RECEIVE:

• We offer competitive salary, benefits, and industry leading commission opportunities for club employees • Complimentary Club membership • Perks and incentives with our products and services including Personal Training, Pilates, Spa and Shop This job description is intended to describe the general requirements for the position. It is not a complete statement of duties, responsibilities, or requirements. Other duties not listed here may be assigned as necessary to ensure the proper operations of the department. Equinox is an equal opportunity employer. For more information regarding our career opportunities, please visit one of our clubs or our website at https://careers.equinox.com/ All your information will be kept confidential according to EEO guidelines. Must have a legal right to work in the United States.