Coordinator, DTC Insights & Fraud

tarte is hiring a Coordinator, direct-to-consumer generalist: a front-row view of every way we sell direct, from TikTok Shop to tartecosmetics.com. You’ll live in the data: what’s trending, what’s converting, what’s fraud, and what competitors are doing before we do it. You’ll build the reporting our CX & merch teams run on, track the beauty category on TikTok Shop, & work with nearly every team in the building. eCommerce moves fast, and it runs on relationships. You’ll build a lot of them. This one’s for someone entrepreneurial who’s energized (not rattled) by ambiguity, asks a ton of questions, and reads a room well. If you love beauty, love TikTok, and love data. Come get in the mix.

●Own the numbers. Maintain CX performance reporting: contact volume, CSAT, response time, resolution rate, channel metrics. Know how every metric is defined, calculated, and sourced. ● Watch the competition on TikTok Shop. Track what beauty brands are doing: pricing, promos, bundles, viral content, category rankings & surface what tarte should beat, borrow, or skip. ● Keep merch fed. Maintain the revenue documents the merch team runs on, including weekly WOW and YOY performance across all D2C channels, plus the monthly chargeback doc. ● Spot what’s off. Monitor CX, fraud, and eCommerce platforms for anomalies and shifts. Escalate discrepancies with the context people need to act on them. ● Stay ahead of fraud. Monitor our fraud prevention platform, handle exceptions and emerging patterns, and manage chargeback review and disputed transaction analysis. ● Build the decks. Prep monthly, quarterly, year-end, and ad hoc reporting. You own the accuracy, the structure, and the deadline. ● Answer the asks. Handle recurring data pulls from QA, product, and merch (complaint data by SKU, return reasons, product feedback) and mine customer feedback for themes worth fixing. ● Work across the building. Partner with marketing (brand, social, influencer, digital), finance, merchandising, product & logistics. Document fraud policies, decision logic, and escalation steps as you go. Requirements ● an entrepreneurial mindset that is comfortable with ambiguity & always asking questions ● You LOVE beauty, especially color cosmetics ● 1–2 years of experience: internships count ● Experience leveraging AI to manage data & pull insights out of it ● Strong Excel or Google Sheets ● Comfortable pulling, synthesizing & validating data across platforms ● Meticulous with detail: you chase a discrepancy until it’s resolved ● A clear communicator who can explain data to people who don’t live in it ● Organized enough to juggle several recurring workstreams at once Benefits