LCC Shared Services Analyst

• Perform initial intake of requests through designated enterprise intake processes and tools for the LCC group.
• Maintain accurate and complete data across tracking tools, platforms, and internal systems.
• Monitor and manage centralized communication channels, including shared inboxes, ticketing systems, and request queues.
• Log incoming requests, track status updates, and provide timely communication to internal stakeholders.
• Resolve routine intake questions and assist requesters with troubleshooting issues related to documentation, templates, or required information.
• Route requests for review, approval, or escalation in accordance with established workflows and compliance requirements.
• Perform basic compliance checks to ensure required documentation, mandatory data fields, and approval steps are completed.
• Upload, index, name, and maintain records in designated repositories to ensure documentation is complete, accurate, and retrievable.
• Support record maintenance activities, metadata updates, and system corrections.
• Participate in training sessions to learn processes, standards, and enterprise tools.
• Assist in process improvement activities through minor updates to workflows, templates, or documentation.
• Recommend small improvements to systems, tools, or processes to enhance efficiency, accuracy, or turnaround time.
• Escalate complex, unclear, or risk-related issues to senior analysts, supervisors, or management.
• Log turnback activities, errors, or issues into designated tracking systems to support continuous improvement.
• Maintain accuracy, completeness, and timeliness of all records to ensure compliance and audit readiness.
• Support training programs for the LCC group by updating training catalogs, materials, and records, and maintaining training schedules.
• Manage contents of the Knowledge Library.
• Review access requests to LCC tools in accordance with standard guidance; update master data as needed.
• Perform other activities as assigned.

• Typically requires a Bachelor’s degree.

• Experience in performing intake and routing of requests through enterprise processes and tools.

• Experience maintaining accurate and complete data across tracking tools, platforms, or internal systems.

• Experience monitoring and managing centralized communication channels such as shared inboxes, ticketing systems, or request queues.

• Less than 2 years of relevant experience in a corporate environment.

• Less than 2 years of relevant experience in a corporate environment.
• Experience with written and verbal English communication to collaborate with global teams.
• Experience reviewing documents and maintaining records with attention to detail and accuracy.
• Ability to consistently follow defined processes, work instructions, and compliance requirements.

Benefits package includes:

• Group Term Life Insurance.
• Group Health Insurance.
• Group Personal Accident Insurance.
• Entitled for 18 days of vacation and 12 days of contingency leave annually.
• Employee scholar programme.
• Work life balance.
• Car lease programme.
• National Pension Scheme
• LTA
• Fuel & Maintenance /Driver wages
• Meal vouchers

• Background check and drug screen required (every external new hire in the India)
• Drug Screen only performed for Operations Positions