Run Operations Lead

• Define and maintain operational acceptance criteria covering monitoring, backup and restore, documentation, support models, security, access, capacity and disaster recovery.

• Define and maintain operational acceptance criteria covering monitoring, backup and restore, documentation, support models, security, access, capacity and disaster recovery.
• Lead go-live readiness reviews and provide clear go/no-go recommendations based on production risk and supportability.
• Coordinate knowledge transfer to Service Desk, Infrastructure and support teams, ensuring runbooks, known errors and escalation paths are complete.
• Ensure new and changed services, infrastructure components, dependencies and ownership details are accurately recorded in the CMDB.

• Lead L2/L3 production escalations and major incident bridges across Product, Infrastructure, Security and vendors, maintaining timely stakeholder communications.

• Lead L2/L3 production escalations and major incident bridges across Product, Infrastructure, Security and vendors, maintaining timely stakeholder communications.
• Facilitate post-incident reviews and robust root cause analysis, ensuring corrective and preventive actions are assigned, automated where possible and closed on time.
• Identify recurring incidents and drive problem resolution across application code, infrastructure and operational processes.
• Define and maintain clear L1, L2, Product, Infrastructure and vendor escalation paths for each service.
• Release, Change and CI/CD Governance
• Act as the primary link between Product release planning and Tech change management.
• Ensure releases comply with change governance, including risk assessment, testing evidence, release gates, rollback plans, infrastructure impact and communications.
• Coordinate release and maintenance windows, including dependencies such as patching, upgrades, certificates and capacity, and maintain a consolidated calendar.
• Own the strategy and evolution of secure, reliable CI/CD and GitOps capabilities using tools such as Azure DevOps, Jenkins, GitLab CI, GitHub Actions or ArgoCD.

• Maintain high availability for business-critical applications and infrastructure, with service objectives aligned to business needs and a target of 99.9% uptime where applicable.

• Maintain high availability for business-critical applications and infrastructure, with service objectives aligned to business needs and a target of 99.9% uptime where applicable.
• Define and monitor service level objectives, service level indicators and error budgets for availability, response time, errors, jobs, databases and certificates.
• Design end-to-end monitoring, telemetry and alerting using platforms such as Datadog, Dynatrace, Splunk, Grafana, Prometheus, Azure Monitor, PRTG or AppDynamics.
• Monitor capacity, performance and cost trends, raising risks before they become incidents and driving timely remediation.
• Ensure backup, restore and disaster recovery tests are planned, executed and documented for critical services, with realistic RTO and RPO targets.

• Oversee the design, implementation and operation of secure, scalable hybrid and public cloud infrastructure across AWS, Azure, GCP or OpenShift.

• Oversee the design, implementation and operation of secure, scalable hybrid and public cloud infrastructure across AWS, Azure, GCP or OpenShift.
• Define reusable infrastructure-as-code patterns using Terraform, CloudFormation, AWS CDK or Ansible, promoting immutable, consistent and auditable environments.
• Guide the implementation and operation of container platforms using Docker, Kubernetes, ECS or EKS, including service mesh, distributed tracing and certificate automation.
• Create self-service automation paths for Product teams and reduce operational toil across deployments, health checks, alert handling and recurring support activities.
• Identify opportunities to improve the quality, cost and speed of the software delivery lifecycle across cloud, application and quality engineering.

• Lead, develop and mentor DevOps and Systems engineers, including senior individual contributors, while fostering collaboration, inclusion, accountability and technical excellence.
• Define and evolve engineering standards and best practices focused on automation, stability, security, reusability and adaptability.
• Maintain clear RACIs between Product and Tech teams, including accountability for building, running, supporting and approving services.
• Ensure runbooks, architecture diagrams, support documentation and operational records remain current and validated.
• Produce regular service and team reporting covering availability, incidents, changes, open problems, risks, technical debt, delivery metrics and KPIs.
• Bring operational feedback, security findings and reliability improvements into Product backlogs and support audit, compliance, security and data privacy requirements.
• Manage team budgets and cloud expenditure, driving cost optimization and operational efficiency.